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Utilitarian vs hedonic roles of service robots and customer stereotypes : a person-environment fit theory perspective

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The indirect effects of coping strategies on the relationship between service failures and negative behavioral intention in the fitness industry : moderated mediation analysis

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Factors affecting tourist satisfaction with theatrical performances : a case study of The Romance of the Song Dynasty in Hangzhou, China

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The Hong Kong tourist satisfaction index

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Service perceptions and associated consumer behavior of Japanese and non-Japanese marathoners at the Honolulu Marathon

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Managing tourist satisfaction : an index approach

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Monetary or nonmonetary compensation for service failure? : a study of customer preferences under various loci of causality

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