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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
40
Konsumentenverhalten
39
Relationship marketing
28
Beziehungsmarketing
26
Service quality
19
Innovation
16
Dienstleistungsqualität
15
Dienstleistungssektor
13
Kundenzufriedenheit
13
Service industry
13
Virtual reality
11
Virtuelle Realität
11
Customer integration
10
Customer service
10
Kundenintegration
10
Innovation management
9
Innovationsmanagement
9
marketing
9
Lieferantenmanagement
8
Social Web
8
Social web
8
Supplier relationship management
8
Kundenservice
7
Online retailing
7
Online-Handel
7
Dienstleistung
6
Internet marketing
6
Online-Marketing
6
Robot
6
Roboter
6
Services
6
Artificial intelligence
5
Betriebliche Wertschöpfung
5
Customer experience
5
Customer value
5
Kundenwert
5
Lieferkette
5
Marketing
5
Supply chain
5
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Article
14
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13
Aufsatz in Zeitschrift
13
conceptual-paper
1
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English
14
Author
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Mahr, Dominik
7
Wetzels, Martin
7
Ruyter, Ko de
5
Odekerken-Schröder, Gaby
4
Chylinski, Mathew
3
Heller, Jonas
3
Keeling, Debbie I.
3
Becker, Marc
2
Carlson, Jamie
2
Grewal, Dhruv
2
Gudergan, Siegfried
2
Hilken, Tim
2
Papez, Maja Golf
2
Rahman, Syed Mahmudur
2
Steins, Mark
2
Al-Imamy, Saifeddin
1
Beuningen, Jacqueline van
1
Ciuchita, Robert
1
Hofmann, Verena
1
Klaus, Philipp
1
Lemmink, Jos
1
Mathies, Christine
1
Mathmann, Frank
1
Mennens, Kars
1
Odekerken‐Schröder, Gaby
1
Patterson, Paul G.
1
Piyathasanan, Bhuminan
1
Russell-Bennett, Rebekah
1
Stokburger-Sauer, Nicola
1
Wetzels, Ruud W. H.
1
de Ruyter, Ko
1
van Birgelen, Marcel
1
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Journal of business research : JBR
3
Journal of retailing
2
Psychology & marketing
2
Business horizons
1
European Journal of Marketing
1
International journal of electronic commerce : IJEC
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Service business
1
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ECONIS (ZBW)
13
Other ZBW resources
1
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1
The power of self-efficacy change during service provision : making your customers feel better about themselves pays off
Beuningen, Jacqueline van
;
Ruyter, Ko de
;
Wetzels, Martin
- In:
Journal of service research : JSR
14
(
2011
)
1
,
pp. 108-125
Persistent link: https://www.econbiz.de/10008826883
Saved in:
2
A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers
Piyathasanan, Bhuminan
;
Mathies, Christine
;
Wetzels, Martin
- In:
International journal of electronic commerce : IJEC
19
(
2014/2015
)
2
,
pp. 126-158
Persistent link: https://www.econbiz.de/10011433898
Saved in:
3
The role of a smile in customer-employee interactions : primitive emotional contagion and its boundary conditions
Hofmann, Verena
;
Stokburger-Sauer, Nicola
;
Wetzels, Martin
- In:
Psychology & marketing
41
(
2024
)
10
,
pp. 2181-2196
Persistent link: https://www.econbiz.de/10015133713
Saved in:
4
Perceived omnichannel customer experience (OCX) : concept, measurement, and impact
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of retailing
98
(
2022
)
4
,
pp. 611-632
Persistent link: https://www.econbiz.de/10013535715
Saved in:
5
There is a secret to success : Linking customer experience management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
6
How do omnichannel customer experiences affect customer engagement? : theory and empirical validation
Rahman, Syed Mahmudur
;
Carlson, Jamie
;
Gudergan, Siegfried
- In:
Journal of business research : JBR
189
(
2025
),
pp. -16
Persistent link: https://www.econbiz.de/10015413642
Saved in:
7
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
8
Let me imagine that for you : transforming the retail frontline through augmenting customer mental imagery ability
Heller, Jonas
;
Chylinski, Mathew
;
Ruyter, Ko de
;
Mahr, …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 94-114
Persistent link: https://www.econbiz.de/10012102953
Saved in:
9
"Deal with it" : how coping with e-service innovation affects the customer experience
Ciuchita, Robert
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Journal of business research : JBR
103
(
2019
),
pp. 130-141
Persistent link: https://www.econbiz.de/10012104123
Saved in:
10
Disrupting marketing realities : a research agenda for investigating the psychological mechanisms of next-generation experiences with reality-enhancing technologies
Hilken, Tim
;
Keeling, Debbie I.
;
Chylinski, Mathew
; …
- In:
Psychology & marketing
39
(
2022
)
8
,
pp. 1660-1671
Persistent link: https://www.econbiz.de/10013280183
Saved in:
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