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Consumers' post-adoption of m-services : interest in future m-services based on consumer evaluations of current m-services
Park, Joohyung; Snell, Whitney; Ha, Sejin; Chung, Te-lin - In: Journal of electronic commerce research : JECR 12 (2011) 3, pp. 165-175
Persistent link: https://www.econbiz.de/10009387326
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Collaboration in service recovery : control, effort, and self-serving bias
Park, Joohyung; Ha, Sejin - In: Services marketing quarterly 43 (2022) 1, pp. 87-109
Persistent link: https://www.econbiz.de/10012801858
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An exploration of the cognitive-affective model of satisfaction in a shopping context : a test of competing models
Im, Hyunjoo; Ha, Sejin - In: The service industries journal 31 (2011) 13/14, pp. 2273-2288
Persistent link: https://www.econbiz.de/10009298999
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The impact of eco-friendly practices on green image and customer attitudes : an investigation in a café setting
Jeong, EunHa; Jang, Soocheong (Shawn); Day, Jonathon; … - In: International journal of hospitality management 41 (2014), pp. 10-20
Persistent link: https://www.econbiz.de/10010403148
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Consumer evaluation of customer loyalty programs : the role of customization in customer loyalty program involvement
Winters, Erica; Ha, Sejin - In: Journal of global scholars of marketing science : … 22 (2012) 4, pp. 370-385
Persistent link: https://www.econbiz.de/10010406173
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The impact of perceived similarity to other customers on shopping mall satisfaction
Kwon, Hyorkjin; Ha, Sejin; Im, Hyunjoo - In: Journal of retailing and consumer services 28 (2016), pp. 310-316
Persistent link: https://www.econbiz.de/10011434194
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The effects of warmth-oriented and competence-oriented service recovery messages on observers on online platforms
Huang, Ran; Ha, Sejin - In: Journal of business research : JBR 121 (2020), pp. 616-627
Persistent link: https://www.econbiz.de/10012417382
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How do consumer-to-consumer interactions affect bystanders on corporate social media (CSM)? : (in)civility in advocates' responses and complainant-bystander psychological distance
Huang, Ran; Ha, Sejin - In: The service industries journal 44 (2024) 11/12, pp. 789-812
Persistent link: https://www.econbiz.de/10015050128