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How service quality and outcome confidence drive pre-outcome word-of-mouth
Ifie, Kemefasu; Simintiras, Antonis C.; Dwivedi, Yogesh K. - In: Journal of retailing and consumer services 44 (2018), pp. 214-221
Persistent link: https://www.econbiz.de/10011904399
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Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174
Persistent link: https://www.econbiz.de/10015189113
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Consumer adoption of self-service technologies in the context of the Jordanian banking industry : examining the moderating role of channel types
Baabdullah, Abdullah Mohammed; Rana, Nripendra P.; … - In: Information systems management 36 (2019) 4, pp. 286-305
Persistent link: https://www.econbiz.de/10012199491
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Exploring the drivers of customers' brand attitudes of online travel agency services : a text-mining based approach
Ray, Arghya; Bala, Pradip Kumar; Rana, Nripendra P. - In: Journal of business research : JBR 128 (2021), pp. 391-404
Persistent link: https://www.econbiz.de/10012494465
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I won't touch money because it is dirty : examining customer's loyalty toward M-payment
Goel, Pooja; Garg, Aashish; Sharma, Anuj; Rana, Nripendra P. - In: International journal of bank marketing 40 (2022) 5, pp. 992-1016
Persistent link: https://www.econbiz.de/10013396457
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A moderated mediation model for e-impulse buying tendency, customer satisfaction and intention to continue e-shopping
Goel, Pooja; Parayitam, Satyanarayana; Sharma, Anuj; … - In: Journal of business research : JBR 142 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013168094
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Three dimensional product presentation quality antecedents and their consequences for online retailers : the moderating role of virtual product experience
Algharabat, Raed; Alalwan, Ali Abdallah; Rana, Nripendra P. - In: Journal of retailing and consumer services 36 (2017), pp. 203-217
Persistent link: https://www.econbiz.de/10011698000
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Using clickers in a large business class : examining use behavior and satisfaction
Rana, Nripendra P.; Dwivedi, Yogesh K. - In: Journal of marketing education : JME 38 (2016) 1, pp. 47-64
Persistent link: https://www.econbiz.de/10011460091