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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
88
Beziehungsmarketing
82
Konsumentenverhalten
82
Relationship marketing
82
Kundenzufriedenheit
72
Dienstleistungsqualität
52
Service quality
52
Services
42
Dienstleistung
38
Kundenintegration
32
Customer integration
31
Customer experience
30
Dienstleistungssektor
29
Service industry
29
Innovation
27
Service-dominant logic
26
Service-Dominant Logic
23
Dienstleistungsmarketing
22
Betriebliche Wertschöpfung
21
Services marketing
21
Sweden
21
Value creation
21
Schweden
20
Service innovation
20
Beschwerdemanagement
17
Complaint management
17
Theorie
17
Theory
17
Customer service
15
Innovationsmanagement
15
Kundenservice
15
Dienstleistungsinnovation
14
Dienstleistungsmanagement
13
Innovation management
13
Nachhaltige Entwicklung
13
Service management
13
Sustainable development
13
Lieferantenmanagement
12
Supplier relationship management
12
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Undetermined
33
Free
7
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Article
74
Book / Working Paper
8
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Article in journal
61
Aufsatz in Zeitschrift
61
research-article
10
Aufsatz im Buch
3
Book section
3
Arbeitspapier
1
Graue Literatur
1
Non-commercial literature
1
Working Paper
1
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Language
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English
82
Author
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Aksoy, Lerzan
28
Keiningham, Timothy
27
Klaus, Philipp
21
Edvardsson, Bo
15
Gruber, Thorsten
15
Buoye, Alexander
13
Cooil, Bruce
9
Keiningham, Timothy L.
6
Szmigin, Isabelle
6
Tronvoll, Bård
6
Voss, Roediger
6
Larivière, Bart
5
Ball, Joan
4
Gustafsson, Anders
4
Kuppelwieser, Volker
4
Yalçın, Atakan
4
Abosag, Ibrahim
3
Alkire, Linda
3
Bang, Nguyen
3
Burton, Jamie
3
Friman, Margareta
3
Groening, Christopher
3
Lariviere, Bart
3
Mithas, Sunil
3
Morgeson, Forrest V., III.
3
Pareigis, Jörg
3
Reppel, Alexander
3
Reppel, Alexander E.
3
Williams, Luke
3
Allsopp, Jason
2
Arsenovic, Jasenko
2
De Keyser, Arne
2
Enquist, Bo
2
Fuß, Stefan
2
Kabadayi, Sertan
2
Lowrie, Anthony
2
Malthouse, Edward C.
2
Manthiou, Aikaterini
2
Mittal, Vikas
2
Morgeson, Forrest V.
2
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Journal of service management
9
The journal of services marketing
9
Journal of retailing and consumer services
5
Journal of service research : JSR
4
International journal of quality and service sciences
3
International Journal of Quality and Service Sciences
2
International journal of market research
2
Journal of Service Management
2
Journal of business research : JBR
2
Journal of marketing
2
Journal of service research
2
The international journal of bank marketing : IJBM
2
The service industries journal
2
Current insights and future trends : [extended versions of papers presented at the 10th ICORIA (International Conference on Research in Advertising), held in Berlin, Germany, in June 2011]
1
European journal of marketing
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
Handbook of research on customer equity in marketing
1
International Journal of Bank Marketing
1
International Journal of Public Sector Management
1
International journal of public sector management : IJPSM
1
International journal of services, economics and management
1
Journal of Consumer Marketing
1
Journal of Services Marketing
1
Journal of creating value
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of marketing education : JME
1
Journal of marketing management : MM
1
Journal of marketing research : JMR
1
Journal of the Academy of Marketing Science
1
MIT sloan management review
1
Marketing letters : a journal of research in marketing
1
Marketing theory
1
Meddelanden från Svenska Handelshögskolan
1
Qualitative Market Research: An International Journal
1
Report / Marketing Science Institute
1
Report / Marketing Science Institute / Marketing Science Institute
1
Review of business : interdisciplinary journal on risk and society
1
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
1
The TQM Journal
1
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ECONIS (ZBW)
72
Other ZBW resources
10
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1
Justice (is not the same) for all : the role of relationship activity for post-recovery outcomes
Arsenovic, Jasenko
;
De Keyser, Arne
;
Edvardsson, Bo
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 342-351
Persistent link: https://www.econbiz.de/10012643777
Saved in:
2
Moving the customer experience field forward : introducing the touchpoints, context, qualities (TCQ) nomenclature
De Keyser, Arne
;
Verleye, Katrien
;
Lemon, Katherine N.
; …
- In:
Journal of service research
23
(
2020
)
4
,
pp. 433-455
Persistent link: https://www.econbiz.de/10012391607
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
Towards practical relevance : delivering superior firm performance through digital customer experience strategies
Klaus, Philipp
- In:
Journal of direct, data and digital marketing practice …
15
(
2013/14
)
4
,
pp. 306-316
Persistent link: https://www.econbiz.de/10010385968
Saved in:
5
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
6
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
7
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
8
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
9
Experience co-creation in financial services : an empirical exploration
Ponsignon, Frederic
;
Klaus, Philipp
;
Maull, Roger S.
- In:
Journal of service management
26
(
2015
)
2
,
pp. 295-320
Persistent link: https://www.econbiz.de/10011401343
Saved in:
10
Fairness quality : a conceptual model and multiple-item scale for assessing firms' fairness : an exploratory study
Bang, Nguyen
;
Simkin, Lyndon
;
Klaus, Philipp
;
Chen, Junsong
- In:
Journal of marketing management : MM
31
(
2015
)
11/12
,
pp. 1181-1206
Persistent link: https://www.econbiz.de/10011405224
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