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Customer service
Consumer behaviour
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Konsumentenverhalten
20
Dienstleistungsqualität
14
Service quality
14
Beziehungsmarketing
12
Relationship marketing
12
Customer satisfaction
10
Kundenzufriedenheit
10
USA
10
United States
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Corporate Social Responsibility
8
Corporate social responsibility
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Beschwerdemanagement
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Business ethics
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Complaint management
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Marketing
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Marketing management
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Marketingmanagement
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Service experience
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Unternehmensethik
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Kundenservice
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Share Economy
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Sharing economy
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Dienstleistung
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Economic ethics
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Emotion
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Ethics
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Ethik
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Innovation
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Personality psychology
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Persönlichkeitspsychologie
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Services
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Theorie
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Theory
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Wirtschaftsethik
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Betriebliche Wertschöpfung
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Collaborative consumption
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Contingency theory
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English
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Cronin, J. J.
2
Karwan, Kirk R.
2
Smith, Jeffery S.
2
Anderson, Sidney
1
Bourdeau, Brian L.
1
Fox, Gavin
1
Haytko, Diana
1
Markland, Robert E.
1
McDonald, Robert E.
1
Nagy, Paul F.
1
Padgett, Daniel T.
1
Ramirez, Ed
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Rutherford, Brian N.
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Smith, Jeffery
1
VanMeter, Rebecca A.
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
Journal of marketing theory and practice : JMTP
1
Operations management research : OMR ; advancing practice through theory
1
The journal of services marketing
1
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ECONIS (ZBW)
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A commentary on "the role of services in the future"
Cronin, J. J.
- In:
Journal of marketing theory and practice : JMTP
29
(
2021
)
1
,
pp. 23-36
Persistent link: https://www.econbiz.de/10012483498
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2
The other extreme of the circumplex of emotion : an investigation of consumer outrage
Bourdeau, Brian L.
;
Cronin, J. J.
;
Padgett, Daniel T.
; …
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 312-325
Persistent link: https://www.econbiz.de/10014515634
Saved in:
3
An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.
;
Karwan, Kirk R.
;
Markland, Robert E.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
Saved in:
4
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
5
A quality system's impact on the service experience
Smith, Jeffery
;
Anderson, Sidney
;
Fox, Gavin
- In:
International journal of operations & production …
37
(
2017
)
12
,
pp. 1817-1839
Persistent link: https://www.econbiz.de/10011814762
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