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Customer value
Consumer behaviour
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Relationship marketing
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Customer satisfaction
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Dienstleistungsqualität
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The journal of services marketing
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Industrial marketing management : the international journal for industrial and high-tech firms
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ECONIS (ZBW)
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Service system resilience under resource scarcity : from vulnerability to balanced centricity
Leino, Henna M.
;
Davey, Janet
;
Johns, Raechel
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 113-130
Persistent link: https://www.econbiz.de/10014473597
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2
Rethinking customer engagement design : using customer-mobilized engagement (CME) to grow business networks
Davey, Janet
;
O'Brien, Ingrid M.
;
Ouschan, Robyn
; …
- In:
Industrial marketing management : the international …
105
(
2022
),
pp. 453-466
Persistent link: https://www.econbiz.de/10013494030
Saved in:
3
Relationality in the service logic of value creation
FitzPatrick, Mary
;
Varey, Richard J.
;
Grönroos, Christian
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 463-471
Persistent link: https://www.econbiz.de/10011418346
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