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Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin; Bowen, David E. - 2010
Persistent link: https://www.econbiz.de/10003968682
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The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E. - In: Human resource management review 26 (2016) 1, pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
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Services management
Schneider, Benjamin - In: Enterprise transformation : understanding and enabling …, (pp. 161-173). 2006
Persistent link: https://www.econbiz.de/10003302066
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Accelerating employee-related scholarship in service management : research streams, propositions, and commentaries
Subramony, Mahesh; Ehrhart, Karen Holcombe; Groth, Markus; … - In: Journal of service management 28 (2017) 5, pp. 837-865
Persistent link: https://www.econbiz.de/10011801801