Li, Chengzhang; Jiang, Minghui; Yuan, Xuchuan - In: Journal of business economics and management 20 (2019) 5, pp. 878-896
This paper investigates the price and service rate decisions in a customer-intensive service in an M/M/1 queue system under the influence of social interactions, where a higher value of the service is perceived if more customers purchase the service. The customer-intensive nature of the service...
