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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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Retail service quality in context of CIS countries
Das, Anupam; Kumar, Vinod; Saha, Gour C. - In: International journal of quality & reliability management 27 (2010) 6, pp. 658-683
Persistent link: https://www.econbiz.de/10008655514
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Global service quality of business-to-consumer electronic-commerce
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh K.; … - In: International journal of Indian culture and business … 8 (2014) 1, pp. 1-34
Persistent link: https://www.econbiz.de/10010400980
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Challenge in traditional service delivery for diabetes management : mobile health, a technology driven system, is the alternative?
Shareef, Mahmud Akhter; Kumar, Vinod; Dwivedi, Yogesh K.; … - In: International journal of Indian culture and business … 12 (2016) 3, pp. 376-385
Persistent link: https://www.econbiz.de/10011664637
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E-government adoption and user's satisfaction : an empirical investigation
Athmay, ALaa Aldin A. AL; Fantazy, Kamel; Kumar, Vinod - In: EuroMed journal of business 11 (2016) 1, pp. 57-83
Persistent link: https://www.econbiz.de/10011567863