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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
106,113
Konsumentenverhalten
103,670
Health
27,255
Gesundheitswesen
26,529
Gesundheit
25,974
Social Web
24,412
Social web
24,381
Health care system
23,933
Theorie
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Theory
17,110
Relationship marketing
14,203
Beziehungsmarketing
14,173
Gesundheitsversorgung
12,235
Health care
12,211
Brand management
9,744
Online-Handel
9,711
Markenführung
9,706
Online retailing
9,697
Online-Marketing
9,467
Internet marketing
9,371
USA
9,267
Deutschland
9,082
United States
8,645
Brand image
8,201
Markenimage
8,171
Germany
8,140
Customer satisfaction
7,792
Kundenzufriedenheit
7,631
Markenartikel
7,168
Brand
7,155
Service quality
7,069
Electronic Commerce
6,507
Experiment
6,500
E-commerce
6,313
Behaviour
5,574
Verhalten
5,544
Gesundheitspolitik
5,501
Kinder
5,400
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5,337
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Han, Heesup
43
Mattila, Anna S.
32
Propper, Carol
27
Siciliani, Luigi
25
Gaynor, Martin
20
Gravelle, Hugh
19
Prentice, Catherine
18
Usman, Osly
18
Law, Rob
17
McColl-Kennedy, Janet R.
17
Wong, IpKin Anthony
16
Prybutok, Victor R.
15
Sharma, Piyush
15
Sparks, Beverley
14
Bilgihan, Anil
13
Kim, Woo Gon
13
Gong, Taeshik
12
Huckman, Robert S.
12
Russell-Bennett, Rebekah
12
Söderlund, Magnus
12
Balaji, M. S.
11
Cutler, David M.
11
Jang, Soocheong (Shawn)
11
Ahn, Jiseon
10
Grégoire, Yany
10
Gursoy, Dogan
10
Gutacker, Nils
10
Hanks, Lydia
10
Line, Nathaniel D.
10
Miao, Li
10
Qu, Hailin
10
Roy, Sanjit
10
Van Vaerenbergh, Yves
10
Voorhees, Clay M.
10
Wu, Luorong
10
Yi, Youjae
10
Edvardsson, Bo
9
Frank, Richard G.
9
Hyun, Sunghyup Sean
9
Lee, Seonjeong
9
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National Bureau of Economic Research
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OECD
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IGI Global
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World Bank
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World Bank Group
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Springer Fachmedien Wiesbaden
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European Commission / Consumers, Health and Food Executive Agency
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European Commission / Directorate-General for Health and Consumers
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European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
Verlag Dr. Kovač
2
Weltbank
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Brandenburgisches Institut für Existenzgründung und Mittelstandsförderung
1
Centre for Economic Policy Research
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Christian-Albrechts-Universität zu Kiel
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Consumers, Health, Agriculture and Food Executive Agency
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Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
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Deutschland / Bundeswehr / Universität Hamburg
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Edward Elgar Publishing
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Erasmus Research Institute of Management
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European Commission / Directorate-General for Translation
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European Committee of the Regions
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Europäische Union / Agentur für Grundrechte
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Excellence in Services International Conference <26., 2023, Paisley>
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Fachtagung Wachstumsmarkt Gesundheit <1998, Neuenahr-Ahrweiler>
1
Friedrich-Schiller-Universität Jena
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Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
Great Britain / Ministry of Health
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Health Quality & Safety Commission New Zealand
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Institut für Qualität und Wirtschaftlichkeit im Gesundheitswesen
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Institute of Economic Affairs <London>
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International Conference "Economies of the Balkan and Eastern European Countries" <14., 2022, Florenz>
1
International Growth Centre <London>
1
International Healthcare Industry Research
1
Israel / Miśrad ha-penim
1
Israel / Miśrad ha-ḥuts
1
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International journal of hospitality management
270
Journal of retailing and consumer services
244
The journal of services marketing
151
Journal of business research : JBR
143
International journal of contemporary hospitality management
121
Journal of hospitality marketing & management
99
The service industries journal
95
Journal of travel and tourism marketing
78
Services marketing quarterly
74
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
62
Journal of service management
60
Service business
59
Tourism management : research, policies, practice
59
The TQM journal : the international review of organizational improvement
55
Journal of service research : JSR
53
Cogent business & management
46
Journal of service research
45
Journal of health organization and management
44
Quality management journal : QMJ
44
International journal of quality and service sciences
43
Health care management review : the journal for health care management research
42
International journal of quality & reliability management
42
Total quality management & business excellence
42
Journal of hospitality and tourism insights
41
Asia Pacific journal of marketing and logistics
39
International journal of services and operations management
38
Journal of air transport management
35
Health marketing quarterly
32
International journal of services, economics and management
32
Journal of service theory and practice
32
Psychology & marketing
32
The international journal of bank marketing : IJBM
32
Management science : journal of the Institute for Operations Research and the Management Sciences
30
Journal of Islamic marketing
28
Technological forecasting & social change : an international journal
28
European journal of marketing : EJM
27
Journal of service theory and practice : JSTP
27
NBER Working Paper
27
Journal of health economics
26
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ECONIS (ZBW)
7,019
EconStor
7
RePEc
1
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1
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10
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7,027
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date (oldest first)
1
Patients' experience sharing in online social media communities : a base-of-the-pyramid perspective
Akareem, Husain Salilul
-
2021
Persistent link: https://www.econbiz.de/10012804784
Saved in:
2
Empowering customers in electronic
health
(
e-health
) through social customer relationship management
Mohammad Nabil Almunawar
;
Muhammad Anshari
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 87-100
Persistent link: https://www.econbiz.de/10011471147
Saved in:
3
Towards an improved understanding of the antecedents of digital
health
service loyalty during a pandemic : an fsQCA approach
Azad, Md. Abul Kalam
;
Rumman, Nazmus Sakib
;
Connolly, Regina
- In:
Socio-economic planning sciences : the international …
84
(
2022
),
pp. 1-8
Persistent link: https://www.econbiz.de/10013489436
Saved in:
4
Patient satisfaction scores and their relationship to hospital website quality measures
Ford, Eric W.
;
Huerta, Timothy R.
;
Diana, Mark L.
; …
- In:
Health marketing quarterly
30
(
2013
)
4
,
pp. 334-348
Persistent link: https://www.econbiz.de/10010244736
Saved in:
5
Communicating with patients through Facebook : the case of dental healthcare services
Nobre, Helena
;
Szczygiel, Nina
;
Condé-Pinto, Mariana
- In:
International journal of business excellence
18
(
2019
)
4
,
pp. 527-548
Persistent link: https://www.econbiz.de/10012145692
Saved in:
6
Reinventing healthcare services through online communities : exploring the key determinants
Panda, Amaresh
;
Mohapatra, Sanjay
;
Dash, Prakash Chandra
- In:
International journal of enterprise network management …
13
(
2022
)
3
,
pp. 286-302
Persistent link: https://www.econbiz.de/10014229972
Saved in:
7
Are my symptoms serious Dr. Google? : a resource-based typology of value co-destruction in online self-diagnosis
Robertson, Nichola
;
Polonsky, Michael J.
;
MacQuilken, Lisa
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 246-256
Persistent link: https://www.econbiz.de/10010427955
Saved in:
8
Do mobile
health
(mHealth) services ensure the quality of
health
life? : an integrated approach from a developing country context
Alam, Mohammad Zahedul
;
Alam, Mirza Mohammad Didarul
; …
- In:
Journal of marketing communications
28
(
2022
)
2
,
pp. 152-182
Persistent link: https://www.econbiz.de/10012872752
Saved in:
9
Unfolding the relationship between digital
health
and patient safety : the roles of absorptive capacity and healthcare resilience
Rubbio, Iacopo
;
Bruccoleri, Manfredi
- In:
Technological forecasting & social change : an …
195
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014478836
Saved in:
10
Healthcare 4.0 digital technologies impact on quality of care : a systematic literature review
Marbouh, Dounia
;
Swarnakar, Vikas
;
Simsekler, Mecit Can Emre
- In:
Total quality management & business excellence
34
(
2023
)
15/16
,
pp. 2157-2182
Persistent link: https://www.econbiz.de/10014443899
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