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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
41
Konsumentenverhalten
41
Beziehungsmarketing
33
Relationship marketing
33
Service quality
32
Gambling
27
Glücksspiel
27
Customer satisfaction
21
Kundenzufriedenheit
21
Intelligence
17
Intelligenz
17
Artificial intelligence
11
Emotion
11
Künstliche Intelligenz
11
Brand management
10
Markenführung
10
Customer engagement
9
Customer integration
9
Customer loyalty
9
Emotional intelligence
9
Kundenintegration
9
Brand image
8
Casinos
8
Coronavirus
8
Customer retention
8
Gastgewerbe
8
Hospitality industry
8
Kundenbindung
8
Markenimage
8
Arbeitskräfte
7
Arbeitsleistung
7
Bibliometrics
7
Bibliometrie
7
Job performance
7
Workforce
7
Arbeitszufriedenheit
6
Hotel industry
6
Hotellerie
6
Job satisfaction
6
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Undetermined
19
Free
1
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Article
31
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Article in journal
31
Aufsatz in Zeitschrift
31
Language
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English
31
Author
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Prentice, Catherine
31
Wang, Xuequn
6
Wong, IpKin Anthony
5
King, Brian
3
Loureiro, Sandra Maria Correia
3
Dominique-Ferreira, Sergio
2
Ji, Chunli
2
Lopes, Sergio Dominique
2
Nguyen, Mai
2
Sthapit, Erose
2
Woodside, Arch G.
2
Dong, Shi Yong
1
Ferreira, Andreia
1
Garrod, Brian
1
He, Wei
1
Hsiao, Aaron
1
Kadan, Mariam
1
Larsen, Anders
1
Lei, Inman
1
Liu, Matthew Tingchi
1
Lobo, Antonio
1
Ma, Erdan
1
Ohtsuka, Keis
1
Ou, Juanjuan
1
Perényi, Áron
1
Prajitmutita, Lyn Manassannan
1
Quach, Sara
1
Thaichon, Paramaporn
1
Weaven, Scott
1
Yang, Huijun
1
Yang, Ping
1
Zeng, Zhong Lu
1
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Journal of retailing and consumer services
10
International journal of hospitality management
5
Journal of hospitality marketing & management
4
International journal of contemporary hospitality management
3
Journal of business research : JBR
2
Psychology & marketing
2
Services marketing quarterly
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of strategic marketing
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
31
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1
Attitudinal and behavioral loyalty amongst casino players in Macau
Prentice, Catherine
- In:
Services marketing quarterly
34
(
2013
)
4
,
pp. 309-321
Persistent link: https://www.econbiz.de/10010208598
Saved in:
2
Service quality perceptions and customer loyalty in casinos
Prentice, Catherine
- In:
International journal of contemporary hospitality management
25
(
2013
)
1
,
pp. 49-64
Persistent link: https://www.econbiz.de/10009722507
Saved in:
3
Linking internal service quality and casino dealer performance
Prentice, Catherine
- In:
Journal of hospitality marketing & management
27
(
2018
)
6
,
pp. 733-753
Persistent link: https://www.econbiz.de/10011920095
Saved in:
4
Leveraging employee emotional intelligence in casino profitability
Prentice, Catherine
- In:
Journal of retailing and consumer services
33
(
2016
),
pp. 127-134
Persistent link: https://www.econbiz.de/10011598711
Saved in:
5
Experience-driven well-being : the case of unmanned smart hotels
Sthapit, Erose
;
Ji, Chunli
;
Yang, Ping
;
Prentice, Catherine
- In:
International journal of contemporary hospitality management
36
(
2024
)
13
,
pp. 1-18
Persistent link: https://www.econbiz.de/10015152951
Saved in:
6
Build trust, they will come : the case of casino high rollers!
Ji, Chunli
;
Prentice, Catherine
;
Sthapit, Erose
;
Lei, Inman
- In:
International journal of contemporary hospitality management
36
(
2024
)
10
,
pp. 3361-3377
Persistent link: https://www.econbiz.de/10015138029
Saved in:
7
Problem gamblers' harsh gaze on casino services
Prentice, Catherine
;
Woodside, Arch G.
- In:
Psychology & marketing
30
(
2013
)
12
,
pp. 1108-1123
Persistent link: https://www.econbiz.de/10010232490
Saved in:
8
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
9
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
10
Casino service quality, tiered customer segments, and casino player retention
Prentice, Catherine
;
King, Brian
;
Ohtsuka, Keis
- In:
Services marketing quarterly
33
(
2012
)
4
,
pp. 277-291
Persistent link: https://www.econbiz.de/10009671256
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