Similar Search Results

Operations research from 1913 to 2013 : the Ford assembly line to hospitality industry innovation

O'Neill, John; McGinley, Sean - In: International journal of contemporary hospitality management 26 (2014) 5, pp. 663-678

Persistent link: https://www.econbiz.de/10010395538

Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval

Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225

Persistent link: https://www.econbiz.de/10015192436

When birds flock together : an identification of the destination social servicescape

Line, Nathaniel D.; Hanks, Lydia; McGinley, Sean - In: Journal of travel and tourism marketing 35 (2018) 7, pp. 882-894

Persistent link: https://www.econbiz.de/10011941772

The Assessment of Teacher Quality : An Investigation into Current Issues in Evaluating and Rewarding Teachers

Snook, Ivan; O'Neill, John; Birks, K. Stuart; Church, John - 2013

The New Zealand Treasury policy agenda seeks to initiate a regime in which educational research (however controversial, subjective and unreliable) is to be interpreted by state officials and used by state agencies to determine in close detail what happens daily in all state classrooms and,...

Persistent link: https://www.econbiz.de/10014153662

Me, Myself, and My AI : how artificial intelligence classification failures threaten consumers' self-expression

Lopes, Ana Rita Gonçalves; Pinto, Diego Costa; … - In: Journal of business research : JBR 186 (2025), pp. 1-16

Persistent link: https://www.econbiz.de/10015156892

An examination of explanation typology on perceived informational fairness in the context of air travel

Wang, Chen-ya; Mattila, Anna S.; Bartlett, Albert - In: Journal of travel and tourism marketing 26 (2009) 8, pp. 795-805

Persistent link: https://www.econbiz.de/10003952666

An examination of electronic video clips in the context of hotel Websites

Kim, Sungsoo; Mattila, Anna S. - In: International journal of hospitality management 30 (2011) 3, pp. 612-618

Persistent link: https://www.econbiz.de/10009130569

The role of tie strength on consumer dissatisfaction responses

Yang, Wan; Mattila, Anna S. - In: International journal of hospitality management 31 (2012) 2, pp. 399-404

Persistent link: https://www.econbiz.de/10009503304

Effectiveness of recovery actions on deviant customer behavior : the moderating role of gender

Huey Chern Boo; Mattila, Anna S.; Tan, Ching Yeng - In: International journal of hospitality management 35 (2013), pp. 180-192

Persistent link: https://www.econbiz.de/10010225814

Societal norms, need for closure, and service recovery

Mattila, Anna S.; Choi, Sunmee - In: Journal of international consumer marketing 24 (2012) 5, pp. 356-371

Persistent link: https://www.econbiz.de/10009778694