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Qualität elektronischer Dienstleistungen: Messung und Auswirkungen

Köse, Ibrahim - 2007

Persistent link: https://www.econbiz.de/10003386291

Dienstleistungen im Internet und ihre Qualität aus Kundensicht

Breithaupt, Hans-Friedrich - 2005 - 1. Aufl.

Persistent link: https://www.econbiz.de/10002749839

Kollaborative Wertschöpfung : Kundenaktivitäten als Basis neuer Wertschöpfungskonstellationen für E-Services

Huber, Martin - 2004 - 1. Aufl.

Persistent link: https://www.econbiz.de/10002265180

The intellectual structure of customer experience research in service scholarship : a bibliometric analysis

Arici, Hasan Evrim; Köseoglu, Mehmet Ali; Sökmen, Alptekin - In: The service industries journal 42 (2022) 7/8, pp. 514-550

Persistent link: https://www.econbiz.de/10013362133

Professional reviews as service : a mix method approach to assess the value of recommender systems in the entertainment industry

Perano, Mirko; Casali, Gian Luca; Liu, Yulin; Abbate, … - In: Technological forecasting & social change : an … 169 (2021), pp. 1-15

Persistent link: https://www.econbiz.de/10012803158

Satisfying the online food crave : the case of online food aggregators

Farah, Maya F.; Ramadan, Zahy; Kanso, Jana - In: International journal of consumer studies 46 (2022) 4, pp. 1413-1427

Persistent link: https://www.econbiz.de/10013329338

Offline supplementary service strategies for the online marketplace : third-party service or marketplace service?

Zheng, Zhijun; Li, Gang; Cheng, T. C. E.; Wu, Feng - In: Transportation research / E : an international journal 164 (2022), pp. 1-18

Persistent link: https://www.econbiz.de/10013366781

Multi-channel services of the future

Manninen, Jari; Viherä, Marja-Liisa - In: Managing business in a multi-channel world : success …, (pp. 309-320). 2005

Persistent link: https://www.econbiz.de/10003121142

A comparative analysis of contactless e-service encounters in online platforms

Lee, Sang M.; Hong, Soon Goo; Lee, Donhee - In: Service business 18 (2024) 1, pp. 1-26

Persistent link: https://www.econbiz.de/10014504707

Selection attributes of innovative digital platform-based subscription services : a case of South Korea

Kim, Yoojin; Kim, Bo-Young - In: Journal of open innovation : technology, market, and … 6 (2020) 3/70, pp. 1-14

-based subscription service users as a medium. A survey was conducted among 434 subscription service users in Korea, with content … superiority, system quality, and service differentiation defined as key selection attributes based on a literature review. Upon … analysis, content superiority and service differentiation were found to have a positive effect on perceived value, which in …

Persistent link: https://www.econbiz.de/10012265484