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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
40
Services marketing
39
Dienstleistungsmarketing
31
Beziehungsmarketing
30
Marketing theory
27
Marketing
26
Consumer behaviour
21
Konsumentenverhalten
21
Marketing management
19
Marketingtheorie
19
Value creation
19
Marketingmanagement
18
Betriebliche Wertschöpfung
17
Dienstleistung
16
Lieferantenmanagement
16
Supplier relationship management
16
Dienstleistungsgewerbe
15
Absatz
14
Service-dominant logic
13
Customer integration
12
Dienstleistungssektor
12
Kundenintegration
12
Service-Dominant Logic
12
Service logic
11
Customer value
10
Kundenwert
10
Services
10
Luxury goods
9
Luxusgüter
9
Service industry
8
Service management
8
Service quality
8
Finnland
7
Management
7
Dienstleistungsmanagement
6
Finland
6
Luxury
6
Schweden
6
Sweden
6
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1
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English
6
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Grönroos, Christian
5
Kauppinen-Räisänen, Hannele
2
Bateson, John E. G.
1
Berry, Leonard L.
1
Bitner, Mary Jo
1
Bowen, David E.
1
Brown, Stephen Walter
1
Chase, Richard B.
1
Crosby, Lawrence A.
1
Edvardsson, Bo
1
Fisk, Raymond P.
1
Gummerus, Johanna
1
Parasuraman, A.
1
Rindell, Anne
1
Schneider, Benjamin
1
Sheth, Jagdish N.
1
Zeithaml, Valarie A.
1
Åberg, Charlotta
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of retailing and consumer services
1
Journal of service management
1
Legends in marketing
1
Meddelanden från Svenska Handelshögskolan
1
Public management review
1
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ECONIS (ZBW)
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1
Interpretation of services marketing concepts
Kauppinen-Räisänen, Hannele
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003538913
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2
Conveying conscientiousness : exploring environmental images across servicescapes
Kauppinen-Räisänen, Hannele
;
Rindell, Anne
;
Åberg, …
- In:
Journal of retailing and consumer services
21
(
2014
)
4
,
pp. 520-528
Persistent link: https://www.econbiz.de/10010388541
Saved in:
3
Relationship marketing and service : an update
Grönroos, Christian
- In:
Journal of global scholars of marketing science : …
27
(
2017
)
3
,
pp. 201-208
Persistent link: https://www.econbiz.de/10011774977
Saved in:
4
Reforming public services : does service logic have anything to offer?
Grönroos, Christian
- In:
Public management review
21
(
2019
)
5
,
pp. 775-788
Persistent link: https://www.econbiz.de/10012178792
Saved in:
5
Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
6
Service quality
Grönroos, Christian
-
2013
Persistent link: https://www.econbiz.de/10010235082
Saved in:
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