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Improving service employee work affect : the transformative potential of work design
Rayburn, Steven W. - In: The journal of services marketing 28 (2014) 1, pp. 71-81
Persistent link: https://www.econbiz.de/10010344163
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Consumers' captive service experiences : it's you and me
Rayburn, Steven W. - In: The service industries journal 35 (2015) 15/16, pp. 806-825
Persistent link: https://www.econbiz.de/10011416846
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Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
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Development and validation of a service captivity scale
Rayburn, Steven W.; Makarem, Suzanne C.; Mohan, Mayoor; … - In: Journal of service research 27 (2024) 3, pp. 414-431
Persistent link: https://www.econbiz.de/10014580520
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Service process design and management
Rayburn, Steven W.; Anderson, Sidney T.; Fowler, Kendra - In: The Routledge handbook of service research insights and …, (pp. 227-240). 2020
Persistent link: https://www.econbiz.de/10012238639
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Service captivity : no choice, no voice, no power
Rayburn, Steven W.; Mason, Marlys J.; Volkers, Maarten - In: Journal of public policy & marketing 39 (2020) 2, pp. 155-168
Persistent link: https://www.econbiz.de/10012534280