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The influence of digital influencer, e-WOM and information quality on customer repurchase intention toward online shop in e-marketplace during pandemic COVID-19 : the mediation eff...

Wandoko, Wanda; Panggati, Ignatius Enda - In: Journal of relationship marketing : innovations and … 21 (2022) 2, pp. 148-167

Persistent link: https://www.econbiz.de/10013336327

Transformative value co-creation with older customers in e-services : exploring the influence of customer participation on appreciation of digital affordances and well-being

Zhang, Yu; Su, Jiafu; Guo, Honggui; Lee, Jeoung Yul; … - In: Journal of retailing and consumer services 67 (2022), pp. 1-13

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Comparing email and SNS users : investigating e-servicescape, customer reviews, trust, loyalty and E-WOM

Tran, Gina A.; Strutton, David - In: Journal of retailing and consumer services 53 (2020), pp. 1-17

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"I can get no e-satisfaction" : what analytics say? : evidence using satisfaction data from e-commerce

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The moderating role of relationship quality in the customer engagement and satisfaction relationship in brand communities : the role of gender

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Interactive applications with artificial intelligence : the role of trust among digital assistant users

Purwanto, Pur; Kuswandi, Kuswandi; Fatmah, Fatmah - In: Foresight and STI governance : journal of the National … 14 (2020) 2, pp. 64-75

People are increasingly dependent on technology. On the other hand, companies' large-scale investments to establish an ongoing loyalty with technology platforms and ecosystems show negative results. This is due to lower trust, concerns about risk, and increasing issues of privacy. Despite the...

Persistent link: https://www.econbiz.de/10012438355