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Describing the relationships between tourist satisfaction and destination loyalty in a segmented and digitalized market

Neuts, Bart; Romão, João; Leeuwen, Eveline S. van - 2013

satisfaction and loyalty, especially with regard to a number of tourist subgroups. … tourist loyalty is well founded, recent progress in e-services has opened new opportunities for informing and attracting … visitors. This paper examines the potential effects of e-services in an inclusive model of destination loyalty towards the city …

Persistent link: https://www.econbiz.de/10010224808

Tourist loyalty and urban e-services : a comparison of behavioural impacts in Leipzig and Amsterdam

Romão, João; Leeuwen, Eveline S. van; Neuts, Bart; … - 2013

Persistent link: https://www.econbiz.de/10010245523

Which antecedents contribute most to the loyal behaviour of online second-hand market shoppers?

Llach, Josep; Vila-Brunet, Neus; Manresa, Alba - In: International journal of quality & reliability management 40 (2023) 9, pp. 2064-2082

Persistent link: https://www.econbiz.de/10014429660

Modelling e-commerce customer reactions : exploring online shopping carnivals in China

Liu, Yang; Li, Qi; Edu, Tudor; Negricea, Costel; Fam, … - In: Economic research 35 (2022) 1,3, pp. 3060-3082

Persistent link: https://www.econbiz.de/10014383574

Simultaneous measurement of quality in different online services

Barrera, Ramón Barrera; Carrión, Gabriel Cepeda - In: The service industries journal 34 (2014) 2, pp. 123-144

Persistent link: https://www.econbiz.de/10010257790

Key drivers of services website loyalty

Sanz Blas, Silvia; Ruiz Mafé, Carla; Pérez Perez, Isabel - In: The service industries journal 34 (2014) 5, pp. 455-475

Persistent link: https://www.econbiz.de/10010379358

Satisfaction trust and loyalty of repeat online consumer within the Japanese online supermarket trade

Moriuchi, Emi; Takahashi, Ikuo - In: Australasian marketing journal 24 (2016) 2, pp. 146-156

Persistent link: https://www.econbiz.de/10011527547

Assessing customers' perceived value of the online channel of multichannel retailers : a two country examination

Carlson, Jamie; O'Cass, Aron; Ahrholdt, Dennis C. - In: Journal of retailing and consumer services 27 (2015), pp. 90-102

Persistent link: https://www.econbiz.de/10011388091

A customer loyalty model for e-commerce recommendation systems

Ebrahimi, Leila; Mirabi, Vahid Reza; Ranjbar, Mohammad … - In: Journal of information & knowledge management : JIKM 18 (2019) 3, pp. 1950036-1-1950036-33

Persistent link: https://www.econbiz.de/10012129317

Factors that influence consumer loyalty of services acquired via the internet in Mexico

Juárez-Lóopez, Berenice; Ruiz-Santoyo, Grace Aileen - In: Journal of electronic commerce in organizations : the … 17 (2019) 4, pp. 16-29

Persistent link: https://www.econbiz.de/10012133069