Are Multi-Channel Technologies Adopted in Online Consumer Auction Markets in Finland? / Jarkko Vesa, Eric van Heck -- The Changing Role of Middle-Men Infomediaries / Mirella Lahteenmaki, Markku Tinnila -- Meeting the Demands of Wide- Audience End Users / Ken Peffers, Tuure Tuunanen --...

Introduction to the special issue on organizational learning and knowledge management James Y.L. Thong, Patrick Y.K. Chau, Kar Yan Tam -- A conceptual model for virtual organizational learning Fu-ren Lin, Sheng-cheng Lin -- Knowledge sharing through intranet-based learning : a case study of an...

The benefits of eCRM -- The challenge of eCRM -- Making the transition to the internet age -- Improving e-customer retention -- Creating new markets for customers with diverse needs -- Automating the customer loyalty process -- Employee loyalty in the e-corporation -- Personalizing your...

Foundations -- An introduction to inter-organizational information systems with selected bibliography / Sean B. Eom -- A typology of inter-organizational information systems / Joseph B. O'Donnell, Bonnie C. Glassberg -- Classifying B2B inter-organizational systems : a role linkage perspective /...

Collaborative Commerce Eldon Y. Li, Timon C. Du -- Electronic Collaboration, Communication and Cooperation: A Taxonomy and a Prototype Gregoris Mentzas, Georgia Bafoutsou -- Collaborative Product Development George Q. Huang -- Collaborative Engineering Manuel Contero, Carlos Vila --...

Chapter I Customer Relationship Management -- A Strategy for Success in Electronic Commerce Nils Madeja, Detlef Schoder 1 -- Chapter II Customer-centric Internet Strategies: Achieving Competitive Advantage through CRM Calin Gurau 21 -- Chapter III eCRM Integration in E-Business: First Line of...