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~subject:"Electronic Commerce"
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Electronic Commerce
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Marimon, Frederic
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Alonso-Almeida, María del Mar
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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ECONIS (ZBW)
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The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
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2
Assessing e-service quality : the current state of E-S-QUAL
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1363-1378
Persistent link: https://www.econbiz.de/10009687481
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3
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
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4
The expert experience in adopting the E-S-QUAL scale
Yaya, Luc Homore Petnji
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
28
(
2017
)
11
,
pp. 1307-1321
Persistent link: https://www.econbiz.de/10011781610
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5
Fulfilled expectations : key to customer loyalty in digital home-sharing platforms
Marimon, Frederic
;
Amat-Lefort, Natalia
;
Mas-Machuca, Marta
-
2025
Persistent link: https://www.econbiz.de/10015374645
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