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Leveraging employee emotional intelligence in casino profitability

Prentice, Catherine - In: Journal of retailing and consumer services 33 (2016), pp. 127-134

Persistent link: https://www.econbiz.de/10011598711

Want to feel better, share what you know

Prentice, Catherine; Zeidan, Susan; Nguyen, Mai - In: Knowledge management research & practice : KMRP ; an … 21 (2023) 5, pp. 1008-1019

Persistent link: https://www.econbiz.de/10014369748

Systematic literature review on emotional intelligence and conflict management

Winardi, Michael Aswin; Prentice, Catherine; Weaven, Scott - In: Journal of global scholars of marketing science : … 32 (2022) 3, pp. 372-397

Persistent link: https://www.econbiz.de/10013326465

Addressing service profit chain with artificial and emotional intelligence

He, Wei; Prentice, Catherine - In: Journal of hospitality marketing & management 31 (2022) 6, pp. 730-756

Persistent link: https://www.econbiz.de/10013327889

Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts

Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236

Persistent link: https://www.econbiz.de/10010225793

Engaging and retaining customers with AI and employee service

Prentice, Catherine; Nguyen, Mai - In: Journal of retailing and consumer services 56 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012390002

Managing service encounters with emotional intelligence

Prentice, Catherine - In: Journal of retailing and consumer services 51 (2019), pp. 344-351

Persistent link: https://www.econbiz.de/10012115151

Emotional intelligence or artificial intelligence : an employee perspective

Prentice, Catherine; Lopes, Sergio Dominique; Wang, Xuequn - In: Journal of hospitality marketing & management 29 (2020) 4, pp. 377-403

Persistent link: https://www.econbiz.de/10012256141

Chapter 10 Emotional Labour and its Consequences: The Moderating Effect of Emotional Intelligence

Prentice, Catherine - In: Individual sources, dynamics, and expressions of emotion, (pp. 187-201). 2013

This study examines the relationship between emotional labour and burnout and the moderating effect of emotional intelligence on this relationship. The survey was conducted at several tourism and hospitality organizations in Florida, USA. The results show that both acting strategies of emotional...

Persistent link: https://www.econbiz.de/10015370086

The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels

Prentice, Catherine; Dominique-Ferreira, Sergio; … - In: Journal of retailing and consumer services 64 (2022), pp. 1-9

Persistent link: https://www.econbiz.de/10013209511