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Shopping well-being at the mall : construct, antecedents, and consequences
El Hedhli, Kamel; Chebat, Jean-Charles; Sirgy, M. Joseph - In: Journal of business research : JBR 66 (2013) 7, pp. 856-863
Persistent link: https://www.econbiz.de/10009756897
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Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.; Meyer, Tracy; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
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Development of new empirical insights in consumer-retailer relationships within online and offline retail environments : introduction to the special issue
Ortinau, David J.; Babin, Barry J.; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 7, pp. 795-800
Persistent link: https://www.econbiz.de/10009756919
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"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson; Herter, Márcia Maurer; Chebat, … - In: Journal of retailing and consumer services 22 (2015), pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
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"In-group love and out-group hate?" : a cross cultural study on customers' revenge, avoidance and forgiveness behaviors
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy - In: Journal of business research : JBR 68 (2015) 3, pp. 487-499
Persistent link: https://www.econbiz.de/10010495372
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When income matters : customers evaluation of shopping malls' hedonic and utilitarian orientations
Allard, Thomas; Babin, Barry J.; Chebat, Jean-Charles - In: Journal of retailing and consumer services 16 (2009) 1, pp. 40-49
Persistent link: https://www.econbiz.de/10003803130
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Consumer revenge behavior : a cross-cultural perspective
Zourrig, Haithem; Chebat, Jean-Charles; Toffoli, Roy - In: Journal of business research : JBR 62 (2009) 10, pp. 995-1001
Persistent link: https://www.econbiz.de/10003887612
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Modeling online consumer behavior : preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Richard, Marie-Odile; Chebat, Jean-Charles - In: Journal of business research : JBR 69 (2016) 2, pp. 541-553
Persistent link: https://www.econbiz.de/10011435967
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Psychological ownership, touch, and willingness to pay for an extended warranty
Lessard-Bonaventure, Simon; Chebat, Jean-Charles - In: Journal of marketing theory and practice 23 (2015) 2, pp. 224-234
Persistent link: https://www.econbiz.de/10011300906
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How uncivil customers corrode the relationship between frontline employees and retailers
Gaucher, Benoît; Chebat, Jean-Charles - In: Journal of retailing and consumer services 46 (2019), pp. 1-10
Persistent link: https://www.econbiz.de/10011980754