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Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Cho, Meehee; Bonn, Mark Andrew; Han, Su-Jin; Lee, Kyung Hee - In: International journal of contemporary hospitality management 28 (2016) 12, pp. 2888-2912
Persistent link: https://www.econbiz.de/10011611032
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Authenticity : do tourist perceptions of winery experiences affect behavioral intentions?
Kim, Hyojin; Bonn, Mark Andrew - In: International journal of contemporary hospitality management 28 (2016) 4, pp. 839-859
Persistent link: https://www.econbiz.de/10011585381
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Emotional congruence among solo diners
Choi, Suh-hee; Cho, Meehee; Yang, Elaine Chiao Ling; … - In: International journal of hospitality management 101 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013271309