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Should I leave this industry? : the role of stress and negative emotions in response to an industry negative work event
Yu, Heyao; Lee, Lindsey; Popa, Iuliana; Madera, Juan M. - In: International journal of hospitality management 94 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012495071
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Feeling good working with you : perspective-taking as a strategy to increase team member satisfaction
Lee, Lindsey; Yu, Heyao; Beiza, Alberto; Madera, Juan M. - In: International journal of hospitality management 113 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014324980
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The influence of empathy on food allergy training effectiveness : an experimental study with foodservice employees in the US
Wen, Han; Yu, Heyao - In: International journal of hospitality management 119 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10015070766
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When leaders self-sacrifice in times of crisis : the roles of employee emotional suppression and leader coping strategies
Wang, Xingyu; Wen, Xueqi; Liu, Zihan; Gao, Yixing; … - In: The Cornell hospitality quarterly 66 (2025) 1, pp. 37-55
Persistent link: https://www.econbiz.de/10015187645
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A strategy for diversity training : focussing on empathy in the workplace
Madera, Juan M.; Neal, Jack A.; Dawson, Mary - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 4, pp. 469-487
Persistent link: https://www.econbiz.de/10009385370
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The effects of leader negative emotions on evaluations of leadership in a crisis situation : the role of anger and sadness
Madera, Juan M.; Smith, D. Brent - In: The leadership quarterly : LQ ; an international … 20 (2009) 2, pp. 103-114
Persistent link: https://www.econbiz.de/10003839474
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Facial stigmas in dyadic selection interviews : affective and behavioral reactions toward a stigmatized applicant
Madera, Juan M. - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 4, pp. 456-475
Persistent link: https://www.econbiz.de/10011494483
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Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi; Guchait, Priyanko; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 77 (2019), pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
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A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors : the mediating roles of negative affect and empathy
Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 95 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012547719
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Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.; Wang, Xingyu; Madera, Juan M.; … - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012435921