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Daily spillover from home to work : the role of workplace mindfulness and daily customer mistreatment
Shi, Xiaolin; Wang, Xingyu - In: International journal of contemporary hospitality management 34 (2022) 8, pp. 3008-3028
Persistent link: https://www.econbiz.de/10013412842
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Electronic consumer-to-consumer interaction (eCCI) post a service failure : the psychological power of need for approval
Wei, Wei; Zhang, Lu; Rathjens, Bobbie; McGinley, Sean - In: Journal of hospitality & tourism research : JHTR ; the … 48 (2024) 7, pp. 1212-1225
Persistent link: https://www.econbiz.de/10015192436
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Unconditioned superstition and sports bar fans
Hanks, Lydia; Zhang, Lu; McGinley, Sean - In: Journal of hospitality marketing & management 25 (2016) 1/2, pp. 113-131
Persistent link: https://www.econbiz.de/10011453979
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The effect of anticipated emotional labor on hotel employees' professional mobility
McGinley, Sean; Wei, Wei; Gao, Yixing - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 491-512
Persistent link: https://www.econbiz.de/10012176673
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How virtual reality moderates daily negative mood spillover among hotel frontline employees : a within-person field experiment
Leung, Xi Yu; Shi, Xiaolin; Huang, Xiaoting - In: Tourism management : research, policies, practice 95 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013534432
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Organizational trust in times of COVID-19 : hospitality employees' affective responses to managers' communication
Guzzo, Renata F.; Wang, Xingyu; Madera, Juan M.; … - In: International journal of hospitality management 93 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012435921
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Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
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When leaders self-sacrifice in times of crisis : the roles of employee emotional suppression and leader coping strategies
Wang, Xingyu; Wen, Xueqi; Liu, Zihan; Gao, Yixing; … - In: The Cornell hospitality quarterly 66 (2025) 1, pp. 37-55
Persistent link: https://www.econbiz.de/10015187645
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Corporate social responsibility and individual outcomes : the mediating role of gratitude and compassion at work
Guzzo, Renata F.; Wang, Xingyu; Abbott, JéAnna Lanza - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 350-368
Persistent link: https://www.econbiz.de/10013387211