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Evaluation
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Customer satisfaction
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Hill, Nigel
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USB Cologne (EcoSocSci)
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Customer satisfaction : the customer experience through the customer's eyes
Hill, Nigel
;
Roche, Greg
;
Allen, Rachel
-
2007
Persistent link: https://www.econbiz.de/10004894606
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Handbook of customer satisfaction and loyalty measurement
Hill, Nigel
;
Alexander, Jim
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2006
-
3. ed.
Persistent link: https://www.econbiz.de/10004871040
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