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The impact of chatbot anthropomorphism on customer experience and chatbot usage intention : a technology acceptance approach

Sfar, Nadia; Sboui, Mariem; Baati, Ons - In: International journal of quality and service sciences 17 (2025) 2, pp. 168-194

Persistent link: https://www.econbiz.de/10015417317

An experimental based investigation into the effects of website interactivity on customer behavior in on-line purchase context

Islam, Hafizul; Jebarajakirthy, Charles; Shankar, Amit - In: Journal of strategic marketing 29 (2021) 2, pp. 117-140

Persistent link: https://www.econbiz.de/10012484043

The Effect of Recommendation, Customer Satisfaction, Online Shopping Experience, Trust and Word-of-Mouth Affecting Consumer Online Shopping Decision

Usman, Osly; Zillah, Isfanz Ainu - 2020

This study aims to determine how the Effect of the Recommendation, Customer Satisfaction, Online Shopping Experience, Trust and Word of Mouth on Online Shopping Decision. The research was carried out for two months, starting in November to December 2019. The research method used was survey...

Persistent link: https://www.econbiz.de/10014102552

Factors affecting consumers trust towards e-commerce : a study of Kathmandu Valley

Shrestha, Pranisha - In: Nepalese journal of economics : a publication of … 3 (2019) 1, pp. 25-37

Persistent link: https://www.econbiz.de/10013204435

The role of trust in e-commerce relational exchange : a unified model

Palvia, Prashant - In: Information & management : the internat. journal of … 46 (2009) 4, pp. 213-220

Persistent link: https://www.econbiz.de/10003862449

An experimental evaluation of the effects of internal and external e-Assurance on initial trust formation in B2C e-commerce

Bahmanziari, Tammy; Odom, Marcus D.; Ugrin, Joseph C. - In: International journal of accounting information systems 10 (2009) 3, pp. 152-170

Persistent link: https://www.econbiz.de/10003887503

Trust-assuring arguments in B2C e-commerce : impact of content, source, and price on trust

Kim, Dongmin; Benbasat, Izak - In: Journal of management information systems : JMIS 26 (2009/10) 3, pp. 175-206

Persistent link: https://www.econbiz.de/10003956637

Effect of Relationship Experience on Trust Recovery Following a Breach

Schilke, Oliver; Reimann, Martin; Cook, Karen S. - 2017

A violation of trust can have quite different consequences, depending on the nature of the relationship in which the trust breach occurs. In this article, we identify a key relationship characteristic that affects trust recovery: the extent of relationship experience before the trust breach....

Persistent link: https://www.econbiz.de/10014118342

Predicting online donation intention in donation-based crowdfunding apps : a multi-stage SEM-ANN-NCA model integrating anthropomorphism, satisfaction, trust, and privacy concerns

Bhatt, Viral; Pandey, Sudhir; Patel, Ritesh; Ghodake, … - In: Journal of nonprofit & public sector marketing 37 (2025) 1, pp. 80-104

Persistent link: https://www.econbiz.de/10015191893

A test of loyalty

Foucart, Renaud; Tan, Jonathan H. W. - In: Theory and decision : an international journal for … 97 (2024) 1, pp. 109-137

Persistent link: https://www.econbiz.de/10015126917