Purpose – The purpose of this paper is to decompose total customer value as perceived by department store shoppers into utilitarian, hedonic and social dimensions, and empirically test this conceptualization in a Finnish department store shopping context. Design/methodology/approach – Data...

This research discovers a possible pattern of market response to the degree of interim disclosure. All of the interim reports submitted by non-financial sector listed firms on the Helsinki Exchanges over the period 1985–1993 are examined. When a 20-day post-announcement period is...