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Benchmarking : an international journal ; BIJ
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International journal of business performance management
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Evaluation of retail service quality : a fuzzy AHP approach
Gopalam, Rema
;
Sreekumar
;
Satpathy, Biswajit
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
6
,
pp. 1058-1080
Persistent link: https://www.econbiz.de/10011406578
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Evaluating the Indian retail service quality enablers using interpretive structural modelling
Gopalan, Rema
;
Sreekumar
;
Satpathy, Biswajit
- In:
International journal of business performance management
17
(
2016
)
4
,
pp. 365-393
Persistent link: https://www.econbiz.de/10011658886
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