Evaluation of retail service quality : a fuzzy AHP approach
Rema Gopalam; Sreekumar; Biswajit Satpathy
| Year of publication: |
2015
|
|---|---|
| Authors: | Gopalam, Rema ; Sreekumar ; Satpathy, Biswajit |
| Published in: |
Benchmarking : an international journal ; BIJ. - Bingley : Emerald, ISSN 1463-5771, ZDB-ID 1473104-6. - Vol. 22.2015, 6, p. 1058-1080
|
| Subject: | Benchmarking | Sevice quality | Quality | Einzelhandel | Retail trade | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach | Fuzzy-Set-Theorie | Fuzzy sets | Qualitätsmanagement | Quality management | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011406578