Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Gastgewerbe"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
The influence of online review...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Gastgewerbe
Consumer behaviour
60
Konsumentenverhalten
59
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
30
Relationship marketing
29
Beziehungsmarketing
28
Kundenzufriedenheit
25
Hotel industry
23
Hotellerie
23
Tourism
22
Tourismus
21
Holiday behaviour
19
Urlaubsverhalten
19
Hospitality industry
17
Tourism industry
15
Tourismuswirtschaft
15
Australia
13
China
13
Beschwerdemanagement
12
Complaint management
12
Brand management
10
Markenführung
10
Sharing economy
10
Brand image
9
Customer integration
9
Internet marketing
9
Kundenintegration
9
Markenimage
9
Online-Marketing
9
Social Web
9
Social web
9
Tourism marketing
9
Tourismusmarketing
9
Viral marketing
9
Virales Marketing
9
Airline
8
Australien
8
Brand loyalty
8
more ...
less ...
Online availability
All
Undetermined
13
Type of publication
All
Article
17
Type of publication (narrower categories)
All
Article in journal
16
Aufsatz in Zeitschrift
16
Aufsatz im Buch
1
Book section
1
Language
All
English
17
Author
All
So, Kevin Kam Fung
13
Kim, Hyunsu
6
Sparks, Beverley
5
Li, Xiang
4
Butcher, Ken
3
Jeong, Miyoung
2
King, Ceridwyn
2
Li, Jing
2
Shin, Hyejo Hailey
2
DiPietro, Robin B.
1
He, Yueying
1
Hudson, Simon
1
Lee, Yun Lok
1
McColl-Kennedy, Janet R.
1
Meng, Fang
1
Mihalik, Brian J.
1
Qi, Rui
1
Shin, Seunghun
1
Smith, Scott
1
Wang, Ying
1
Weber, Karin
1
Wu, Luorong
1
Xiong, Lina
1
more ...
less ...
Published in...
All
International journal of hospitality management
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
The Cornell hospitality quarterly
2
Handbook of hospitality operations and IT
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Tourism economics : the business and finance of tourism and recreation
1
more ...
less ...
Source
All
ECONIS (ZBW)
17
Showing
1
-
10
of
17
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
2
Business improvement preferences for small/medium hospitality firms in Australia
Butcher, Ken
;
Sparks, Beverley
- In:
International journal of contemporary hospitality management
23
(
2011
)
3
,
pp. 282-296
Persistent link: https://www.econbiz.de/10009157093
Saved in:
3
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
4
The service encounter
Sparks, Beverley
;
Weber, Karin
- In:
Handbook of hospitality operations and IT
,
(pp. 109-137)
.
2008
Persistent link: https://www.econbiz.de/10003807229
Saved in:
5
Predictors of customer service training in hospitality firms
Butcher, Ken
;
Sparks, Beverley
;
McColl-Kennedy, Janet R.
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 389-396
Persistent link: https://www.econbiz.de/10003855819
Saved in:
6
Artificial intelligence in hospitality and tourism : insights from industry practices, research literature, and expert opinions
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Shin, Seunghun
;
Li, Jing
- In:
Journal of hospitality & tourism research : JHTR ; the …
49
(
2025
)
2
,
pp. 366-385
Persistent link: https://www.econbiz.de/10015193312
Saved in:
7
Cross-validating the measurement scale for consumers' experience with hospitality and tourism technology : a multi-sector approach
Shin, Hyejo Hailey
;
So, Kevin Kam Fung
;
Jeong, Miyoung
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4215-4236
Persistent link: https://www.econbiz.de/10015145523
Saved in:
8
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
9
A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung
;
Li, Xiang
;
Kim, Hyunsu
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
Saved in:
10
Speaking up because it's my brand : examining employee brand psychological ownership and voice behavior in hospitality organizations
Xiong, Lina
;
So, Kevin Kam Fung
;
Wu, Luorong
;
King, Ceridwyn
- In:
International journal of hospitality management
83
(
2019
),
pp. 274-282
Persistent link: https://www.econbiz.de/10012122098
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
