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Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society

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Legends of service excellence : the habits of seven highly effective hospitality companies

Solnet, David; Kandampully, Jay; Kralj, Anna - In: Journal of hospitality marketing & management 19 (2010) 8, pp. 889-908

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Application of the extended VBN theory to understand consumers' decisions about green hotels

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Control, use and ownership of big data : a reciprocal view of customer big data value in the hospitality and tourism industry

Line, Nathaniel D.; Dogru, Tarik; El-Manstrly, Dahlia; … - In: Tourism management : research, policies, practice 80 (2020), pp. 1-11

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Services management : the new paradigm in hospitality

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Impact of COVID-19 on mental health and career anxiety of hospitality and tourism students in the UK

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Generative artificial intelligence in the hospitality and tourism industry : developing a framework for future research

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Hospitality marketing research : bridging the practical gap

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Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions

Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63

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