Berezina, Katerina; Ciftci, Olena; Cobanoglu, Cihan - In: Robots, artificial intelligence, and service automation …, (pp. 185-219). 2019
Purpose: The purpose of this chapter is to review and critically evaluate robots, artificial intelligence and service automation (RAISA) applications in the restaurant industry to educate professors, graduate students, and industry professionals. Design/methodology/approach: This chapter is a...