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Klientų aptarnavimo kokybė viešajame sektoriuje: Valstybinio socialinio draudimo fondo Tauragės skyriaus atvejis

Noreikienė, Jovita - 2011

Magistro darbo tikslas - išanalizuoti klientų aptarnavimo kokybę viešajame sektoriuje remiantis „Sodros“ Tauragės skyriaus atveju. Darbe analizuojami klientų aptarnavimo kokybę įtakojantys veiksniai: klientų aptarnavimo kokybę gerinantys metodai ir priemonės, efektyvumo...

Persistent link: https://www.econbiz.de/10009478431

Kokybės valdymo tobulinimas UAB "RETAL Europe"

Sadovskytė, Lina - 2009

Darbo tema – kokybės valdymo tobulinimas. Ekonominio nuosmūkio metu, išlaikyti klientus itin svarbu, todėl net ir menkiausios klaidos neigiamai atsiliepia organizacijos veiklai. Įmonė kas mėnesį sulaukia nusiskundimų dėl nekokybiškos produkcijos. Darbo problema – kaip sumažinti...

Persistent link: https://www.econbiz.de/10009479198

Effects of market structure and patient choice on hospital quality for planned patients

Moscelli, Giuseppe; Gravelle, Hugh; Siciliani, Luigi - 2019

Persistent link: https://www.econbiz.de/10011987241

Development and validation of a measurement instrument for assessing quality management practices in hospitals : an exploratory study

Xiong, Jingjing; He, Zhen; Ke, Ben; Zhang, Min - In: Total quality management & business excellence : an … 27 (2016) 5/6, pp. 465-478

Persistent link: https://www.econbiz.de/10011579814

Market structure, patient choice and hospital quality for elective patients

Moscelli, Giuseppe; Gravelle, Hugh; Siciliani, Luigi - 2016

Persistent link: https://www.econbiz.de/10011581333

The relationship between total quality management practices and organisational image in the hospital industry : an empirical examination

Babu, Faisal; Thomas, Sam - In: International journal of productivity and quality … 29 (2020) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10012178423

Discrepancies in hospital financial information : comparison of financial data in state data repositories and the healthcare cost reporting information system

Lamboy-Ruiz, Melvin A.; No, Won Gyun; Watanabe, Olena V. - In: The journal of information systems : JIS ; a semiannual … 33 (2019) 3, pp. 19-44

Persistent link: https://www.econbiz.de/10012153882

Applications of the comprehensive high quality management and its impact in the dimensions of the social responsibility : an applied study at the Jodanian public and private hospit...

Darwazeh, Suzan Saleh; Shaqbou’, Kawthar Ali - In: Journal of management research 9 (2017) 3, pp. 121-151

Persistent link: https://www.econbiz.de/10011745629

Drivers of hospital safety culture quality in emerging economies : the case of Saudi Arabia

Ferrer, Mario; Santa, Ricardo; Medhekar-Smith, Anita; … - In: International journal of productivity and quality … 23 (2018) 3, pp. 369-384

Persistent link: https://www.econbiz.de/10011861447

Enhancing performance of the health information department of a hospital using lean Six Sigma methodology

Bhat, Shreeranga; Jnanesh, N. A. - In: International journal of six sigma and competitive … 8 (2013/14) 1, pp. 34-50

Persistent link: https://www.econbiz.de/10010389542

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