How individuals manage, organize, and complete their tasks is central to operations management. Recent research in operations focuses on how under conditions of increasing workload individuals can decrease their service time, up to a point, in order to complete work more quickly. As the number...

Background: Traffic represents a key operational input, especially in healthcare, as many aspects of medicine cannot happen from a distance. Though serious consequences follow delayed or omitted care, with the emergence of Covid-19 in March of 2020, traffic to many healthcare clinics fell...