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~subject:"Großbritannien"
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Großbritannien
Consumer behaviour
23
Konsumentenverhalten
22
Customer satisfaction
21
Beziehungsmarketing
18
Relationship marketing
18
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Service quality
17
United Kingdom
15
Services
10
Servitization
10
Beschwerdemanagement
9
Bundling strategy
9
Complaint management
9
Leistungsbündel
9
Satisfaction
9
Transformative service research
9
B-to-B-Marketing
7
Business-to-business marketing
7
Customer service
7
Dienstleistungssektor
7
Industrie
7
Kundenservice
7
Manufacturing industries
7
Resources
7
Service industry
7
Zufriedenheit
7
Capabilities
6
Dienstleistung
6
Lieferantenmanagement
6
Students
6
Supplier relationship management
6
Well-being
6
Betriebliche Wertschöpfung
5
Business network
5
Complaints
5
Higher education institution
5
Hochschule
5
Resource-based view
5
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11
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1
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English
12
Author
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Gruber, Thorsten
8
Burton, Jamie
4
Reppel, Alexander
4
Ashnai, Bahar
3
Naudé, Peter
3
Henneberg, Stephan
2
Khammash, Marwan
2
Reppel, Alexander E.
2
Abosag, Ibrahim
1
Chowdhury, Ilma Nur
1
Edvardsson, Bo
1
Frugone, Fabricio
1
Henneberg, Stephan C.
1
Jägel, Thomas
1
Keeling, Kathy
1
Murphy, John A.
1
Perks, Helen
1
Raddats, Chris
1
Szmigin, Isabelle
1
Talwar, Vishal
1
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Journal of marketing management : MM
3
Journal of service management
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of customer behaviour
1
Journal of marketing theory and practice
1
New Developments in Online Marketing
1
The TQM journal : the international review of organizational improvement
1
The journal of business & industrial marketing
1
The journal of product innovation management : an international publication of the Product Development & Management Association
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ECONIS (ZBW)
12
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1
Why do people read reviews posted on consumer-opinion portals?
Burton, Jamie
;
Khammash, Marwan
- In:
Journal of marketing management : MM
26
(
2010
)
3/4
,
pp. 230-255
Persistent link: https://www.econbiz.de/10003984928
Saved in:
2
Strategy and structure configurations for services within product-centric businesses
Raddats, Chris
;
Burton, Jamie
- In:
Journal of service management
22
(
2011
)
4
,
pp. 522-539
Persistent link: https://www.econbiz.de/10009304732
Saved in:
3
Why do people read reviews posted on consumer-opinion portals?
Burton, Jamie
;
Khammash, Marwan
- In:
New Developments in Online Marketing
,
(pp. 51-75)
.
2014
Persistent link: https://www.econbiz.de/10010354586
Saved in:
4
A non-matrix approach to customer relationship portfolio management: a case study from the UK industrial market context
Talwar, Vishal
;
Burton, Jamie
;
Murphy, John A.
- In:
Journal of customer behaviour
7
(
2008
)
3
,
pp. 231-255
Persistent link: https://www.econbiz.de/10003774617
Saved in:
5
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
Saved in:
6
Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
7
Service recovery in higher education : does national culture play a role?
Gruber, Thorsten
;
Chowdhury, Ilma Nur
;
Reppel, Alexander E.
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1261-1293
Persistent link: https://www.econbiz.de/10009387528
Saved in:
8
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Gruber, Thorsten
;
Frugone, Fabricio
- In:
Journal of service management
22
(
2011
)
4
,
pp. 491-521
Persistent link: https://www.econbiz.de/10009304735
Saved in:
9
Co-creation in radical service innovation : a systematic analysis of microlevel processes
Perks, Helen
;
Gruber, Thorsten
;
Edvardsson, Bo
- In:
The journal of product innovation management : an …
29
(
2012
)
6
,
pp. 935-951
Persistent link: https://www.econbiz.de/10010219636
Saved in:
10
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
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