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~subject:"Großbritannien"
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Großbritannien
Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
23
Konsumentenverhalten
22
Customer satisfaction
21
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Service quality
17
United Kingdom
14
Customer integration
11
Kundenintegration
11
New product development
10
Beschwerdemanagement
9
Business network
9
Complaint management
9
Produktentwicklung
9
Services
9
Unternehmensnetzwerk
9
Betriebliche Wertschöpfung
8
Value creation
8
Customer service
7
Dienstleistung
7
Kundenservice
7
Research
6
Students
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Transformative service research
6
Arbeitszufriedenheit
5
Complaints
5
Dienstleistungssektor
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Higher education institution
5
Hochschule
5
Innovation management
5
Innovationsmanagement
5
Job satisfaction
5
Marketing management
5
Marketingmanagement
5
Service industry
5
Service innovation
5
Studierende
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English
11
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Gruber, Thorsten
8
Reppel, Alexander
4
Ashnai, Bahar
3
Naudé, Peter
3
Perks, Helen
3
Henneberg, Stephan
2
Ledwith, Ann
2
Nicholas, John M.
2
Reppel, Alexander E.
2
Abosag, Ibrahim
1
Barczak, Gloria
1
Chowdhury, Ilma Nur
1
Edvardsson, Bo
1
Frugone, Fabricio
1
Henneberg, Stephan C.
1
Hodgkinson, Ian R.
1
Jaakkola, Elina
1
Jun, Gyuchan Thomas
1
Jägel, Thomas
1
Kahn, Kenneth B.
1
Keeling, Kathy
1
Odekerken-Schröder, Gaby
1
Quist, Johan
1
Szmigin, Isabelle
1
Verleye, Katrien
1
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Journal of marketing management : MM
2
Journal of service management
2
The journal of product innovation management : an international publication of the Product Development & Management Association
2
European journal of innovation management : EJIM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of marketing theory and practice
1
The TQM journal : the international review of organizational improvement
1
The journal of business & industrial marketing
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ECONIS (ZBW)
11
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1
Co-creation in radical service innovation : a systematic analysis of microlevel processes
Perks, Helen
;
Gruber, Thorsten
;
Edvardsson, Bo
- In:
The journal of product innovation management : an …
29
(
2012
)
6
,
pp. 935-951
Persistent link: https://www.econbiz.de/10010219636
Saved in:
2
What causes imbalance in complex service networks? : evidence from a public health service
Verleye, Katrien
;
Jaakkola, Elina
;
Hodgkinson, Ian R.
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 34-56
Persistent link: https://www.econbiz.de/10011654986
Saved in:
3
New product development best practice in SME and large organisations : theory vs practice
Nicholas, John M.
;
Ledwith, Ann
;
Perks, Helen
- In:
European journal of innovation management : EJIM
14
(
2011
)
2
,
pp. 227-251
Persistent link: https://www.econbiz.de/10009157078
Saved in:
4
An examination of new product development best practice
Kahn, Kenneth B.
;
Barczak, Gloria
;
Nicholas, John M.
; …
- In:
The journal of product innovation management : an …
29
(
2012
)
2
,
pp. 180-192
Persistent link: https://www.econbiz.de/10009504642
Saved in:
5
Complaint resolution management expectations in an asymmetric business-to-business context
Gruber, Thorsten
;
Henneberg, Stephan
;
Ashnai, Bahar
; …
- In:
The journal of business & industrial marketing
25
(
2010
)
5
,
pp. 360-371
Persistent link: https://www.econbiz.de/10008655577
Saved in:
6
Complaint management expectations : an online laddering analysis of small versus large firms
Henneberg, Stephan C.
;
Gruber, Thorsten
;
Reppel, Alexander
- In:
Industrial marketing management : the international …
38
(
2009
)
6
,
pp. 584-598
Persistent link: https://www.econbiz.de/10003889402
Saved in:
7
Service recovery in higher education : does national culture play a role?
Gruber, Thorsten
;
Chowdhury, Ilma Nur
;
Reppel, Alexander E.
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1261-1293
Persistent link: https://www.econbiz.de/10009387528
Saved in:
8
Uncovering the desired qualities and behaviours of general practitioners (GPs) during medical (service recovery) encounters
Gruber, Thorsten
;
Frugone, Fabricio
- In:
Journal of service management
22
(
2011
)
4
,
pp. 491-521
Persistent link: https://www.econbiz.de/10009304735
Saved in:
9
Analysing the preferred characteristics of frontline employees dealing with customer complaints : a cross-national Kano study
Gruber, Thorsten
;
Abosag, Ibrahim
;
Reppel, Alexander E.
; …
- In:
The TQM journal : the international review of …
23
(
2011
)
2
,
pp. 128-144
Persistent link: https://www.econbiz.de/10008938678
Saved in:
10
Individual values and motivational complexities in ethical clothing consumption : a means-end approach
Jägel, Thomas
;
Keeling, Kathy
;
Reppel, Alexander
; …
- In:
Journal of marketing management : MM
28
(
2012
)
3/4
,
pp. 373-396
Persistent link: https://www.econbiz.de/10009545956
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