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An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong
Lloyd, Alison E.; Yip, Leslie S. C.; Luk, Sherriff T. K. - In: Tourism management : research, policies, practice 32 (2011) 3, pp. 520-533
Persistent link: https://www.econbiz.de/10008907745
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Interaction behaviors leading to comfort in the service encounter
Lloyd, Alison E.; Luk, Sherriff T. K. - In: The journal of services marketing 25 (2011) 3, pp. 176-189
Persistent link: https://www.econbiz.de/10009230975
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The role of supplier operational adaption on the performance of IT-enabled transport logistics under environmental uncertainty
Wong, Christina W. Y.; Lai, Kee-hung; Ngai, Eric W. T. - In: International journal of production economics 122 (2009) 1, pp. 47-55
Persistent link: https://www.econbiz.de/10003903795
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Bundling digitized logistics activities and its performance implications
Lai, Kee-hung; Wong, Christina W. Y.; Cheng, T. C. E. - In: Industrial marketing management : the international … 39 (2010) 2, pp. 273-286
Persistent link: https://www.econbiz.de/10003956188
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Design and development of an intelligent context-aware decision support system for real-time monitoring of container terminal operations
Ngai, Eric W. T.; Li, Chung-lun; Cheng, T. C. E.; Lun, … - In: International journal of production research 49 (2011) 12/13, pp. 3501-3526
Persistent link: https://www.econbiz.de/10009152172
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Green shipping practices and firm performance
Lun, Y. H. Venus; Lai, Kee-hung; Wong, Christina W. Y.; … - In: Maritime policy and management : MPM 41 (2014) 2, pp. 134-148
Persistent link: https://www.econbiz.de/10010250204
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Measures for evaluating green shipping practices implementation
Lai, Kee-hung; Lun, Y. H. Venus; Wong, Christina W. Y.; … - In: International journal of shipping and transport … 5 (2013) 2, pp. 217-234
Persistent link: https://www.econbiz.de/10009747271
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Configuring quality management and marketing implementation and the performance implications for industrial marketers
Lai, Kee-hung; Yeung, A. C. I.; Cheng, T. C. E. - In: Industrial marketing management : the international … 41 (2012) 8, pp. 1284-1297
Persistent link: https://www.econbiz.de/10009699336
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Information technology adoption in Hong Kong's logistic industry
Lai, Kee-hung; Ngai, E. W. T.; Cheng, T. C. E. - In: Transportation journal : a journal of the Association … 44 (2005) 4, pp. 1-9
Persistent link: https://www.econbiz.de/10003225596