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Sensegiving for organisational change in neglected workplaces : the case of Japanese call centres
Sato, Hidenori; Oki, Kiyohiro - In: International journal of organizational analysis 32 (2024) 3, pp. 565-579
Persistent link: https://www.econbiz.de/10014494624
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Zwischen Kosteneffizienz und Servicequalität : Personalmanagement in Call-Centern und im Handel
Bittner, Susanne; Schietinger, Marc; Weinkopf, Claudia - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001693768
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Organizational Change and Control in Call Center Workplace
Berni, Alessia; Pezzillo Iacono, Mario; Martinez, Marcello - 2012
The main goal of the paper is to interpret the concept of organizational change in the perspective of critical management studies, by analyzing both the discourses and the control practices used by management. We aim at denaturalize the concept of change related to transition from a bureaucratic...
Persistent link: https://www.econbiz.de/10014172442
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Call Center - Entwicklungsstand und Perspektiven : eine Literaturanalyse
Bittner, Susanne (contributor) - 2000
Persistent link: https://www.econbiz.de/10001499952
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Call centres, quality of work life and HRM practices : an in-house/outsourced comparison
Connell, Julia; Hannif, Zeenobiyah - In: Employee relations 31 (2009) 4, pp. 363-381
Persistent link: https://www.econbiz.de/10009516250
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Explaining employees' experience of work in outsourced call centres : the influence of clients, owners and temporary work agencies
Kinnie, Nicholas; Purcell, John; Adams, Mark - In: The journal of industrial relations : the journal of … 50 (2008) 2, pp. 209-227
Persistent link: https://www.econbiz.de/10003762477
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The next available operator : managing human resources in Indian business process outsourcing industry
Thite, Mohan (contributor); Russell, Bob (contributor) - 2009
Persistent link: https://www.econbiz.de/10003785330
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An examination of the quality of jobs in the call center industry
Aparicio-Valverde, Mireia; Ryan, Gerard; Gorjup, María … - In: International advances in economic research : IAER ; an … 13 (2007) 2, pp. 146-156
Persistent link: https://www.econbiz.de/10003787744
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Control and involvement HR practices in Indian call centres : still searching for answers
Ananthram, Subramaniam; Teo, Stephen T. T.; Connell, Julia - In: Asia Pacific journal of human resources : APJHR 56 (2018) 2, pp. 196-215
Persistent link: https://www.econbiz.de/10011965584
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The next available operator : managing human resources in Indian business process outsourcing industry
Thite, Mohan (contributor); Russell, Bob (contributor) - 2009 - Online-Ausg.
Persistent link: https://www.econbiz.de/10013208048