With regard to the IT/ITES industry, globalisationand the rapid improvements in communications technologies, the decoupling of hardware from software opened a window of opportunity for countries rich in human capital such as India to becomeinvolved in the IT value chain. To this end, the Indian...

Purpose – This paper aims to describe the role of human resource management (HRM) in targets' coping with workplace bullying. Design/methodology/approach – The paper draws on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call...