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~subject:"Italien"
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Italien
Customer satisfaction
10
Dienstleistungsqualität
10
Service quality
10
Consumer behaviour
9
Italy
9
Kundenzufriedenheit
9
Konsumentenverhalten
8
Gesundheitsversorgung
5
Gesundheitswesen
5
Health care
5
Health care system
5
Abfall
3
Abfallvermeidung
3
Arbeitszufriedenheit
3
Corporate Social Responsibility
3
Customer integration
3
Dienstleistung
3
Food
3
Food consumption
3
Hospital
3
Innovation
3
Job satisfaction
3
Krankenhaus
3
Kundenintegration
3
Lebensmittel
3
Lebensmittelkonsum
3
Patienten
3
Patients
3
Public administration
3
Public sector
3
Quality management
3
Qualitätsmanagement
3
Service innovation
3
Service-dominant logic
3
Services
3
Waste
3
Waste prevention
3
Öffentlicher Sektor
3
Abfallentsorgung
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English
7
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Renzi, Maria Francesca
4
Cappelli, Lucio
3
Mattia, Giovanni
3
Guglielmetti Mugion, Roberta
2
Guglielmetti, Roberta
2
Merli, Roberto
2
Capoccia, Leonardo
1
Cicatiello, Clara
1
D'Ascenzo, Fabrizio
1
Di Pietro, Laura
1
Formentini, Marco
1
Iannucci, Enrica
1
Mugion, Roberta Guglielmetti
1
Musella, Flaminia
1
Papetti, Patrizia
1
Pietro, Laura di
1
Pisano, Antonella
1
Principato, Ludovica
1
Raharjo, Hendry
1
Ruggieri, Roberto
1
Secondi, Luca
1
Toni, Martina
1
Yu, Mengting
1
Zanda, Stefania
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Business strategy and the environment
1
International journal of quality and service sciences
1
The TQM journal : the international review of organizational improvement
1
Total quality management & business excellence
1
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ECONIS (ZBW)
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Testing a customer satisfaction model for online services
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
International journal of quality and service sciences
3
(
2011
)
1
,
pp. 69-92
Persistent link: https://www.econbiz.de/10009012259
Saved in:
2
Statistical techniques for continuous improvement : a citizen's satisfaction survey
Cappelli, Lucio
;
Guglielmetti, Roberta
;
Mattia, Giovanni
; …
- In:
The TQM journal : the international review of …
22
(
2010
)
3
,
pp. 267-284
Persistent link: https://www.econbiz.de/10003978216
Saved in:
3
Does emotion affect distance learning students' satisfaction during the COVID-19 lockdown?
Musella, Flaminia
;
Guglielmetti Mugion, Roberta
;
Zanda, …
- In:
Total quality management & business excellence
34
(
2023
)
7/8
,
pp. 847-869
Persistent link: https://www.econbiz.de/10014549091
Saved in:
4
Digitalization and prevention of corruption : opportunities and risks : some evidence from the Italian university system
Cappelli, Lucio
;
Pisano, Antonella
;
Iannucci, Enrica
; …
- In:
Business strategy and the environment
33
(
2024
)
1
,
pp. 81-94
Persistent link: https://www.econbiz.de/10014467088
Saved in:
5
Do satisfied employees lead to satisfied patients? : an empirical study in an Italian hospital
Raharjo, Hendry
;
Guglielmetti Mugion, Roberta
;
Di …
- In:
Total quality management & business excellence : an …
27
(
2016
)
7/8
,
pp. 853-874
Persistent link: https://www.econbiz.de/10011581162
Saved in:
6
Unlocking the potential of surplus food : a blockchain approach to enhance equitable distribution and address food insecurity in Italy
Yu, Mengting
;
Principato, Ludovica
;
Formentini, Marco
; …
-
2024
Persistent link: https://www.econbiz.de/10014549525
Saved in:
7
An integrated approach between Lean and customer feedback tools : an empirical study in the public sector
Pietro, Laura di
;
Mugion, Roberta Guglielmetti
;
Renzi, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
8
,
pp. 899-917
Persistent link: https://www.econbiz.de/10009783351
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