Purpose – This paper aims to contribute to solving the problem of communicating quality to service users. In particular, it seeks to focus on how to render quality tangible for the users within the health service, characterized by a high information asymmetry. Design/methodology/approach –...

Purpose – According to the “New Public Management” paradigm, citizens are viewed as active participants through all the different steps of service planning and provision. Nonetheless, citizens' involvement is still far from being systematically applied within local governments. The purpose...

Purpose – Since the introduction of “new public management” in the 1980s, public officials have looked for solutions to increase citizen participation in services planning and provision. Despite recent advancements in co‐production and value‐creation literature, the public sector is...