Purpose – The paper aims to illustrate the results of a testing activity of a general customer satisfaction management model designed for online services provided by public administrations. Design/methodology/approach – The results are part of a wider research project, aimed at the...

Companies are increasingly required to deal with sustainability issues through the adoption of Corporate Social Responsibility (CSR) practices. Among the different CSR aspects, workers securities fulfill a necessary issue. SA8000 is an internationally accepted tool that aims to guarantee decent...