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Emotional intelligence in a hierarchical relationship : evidence for frontline service personnel
Prentice, Catherine; King, Brian - In: Services marketing quarterly 33 (2012) 1, pp. 34-48
Persistent link: https://www.econbiz.de/10009508521
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Employee performance outcomes and burnout following the presentation-of-self in customer-service contexts
Prentice, Catherine; Chen, Po-ju; King, Brian - In: International journal of hospitality management 35 (2013), pp. 225-236
Persistent link: https://www.econbiz.de/10010225793
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Relationship marketing in the casino industry
Prentice, Catherine; King, Brian - In: Journal of vacation marketing : an international journal 17 (2011) 1, pp. 51-63
Persistent link: https://www.econbiz.de/10008840753
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Performance driven outcomes : the case of frontline employees in the hospitality sector
Prentice, Catherine; Ma, Erdan; Wong, IpKin Anthony - In: Journal of hospitality marketing & management 28 (2019) 1, pp. 101-123
Persistent link: https://www.econbiz.de/10012176580
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Revisiting the job performance-burnout relationship
Prentice, Catherine; Thaichon, Park - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 807-832
Persistent link: https://www.econbiz.de/10012176694
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Reverse relationship between reward, knowledge sharing and performance
Nguyen, Mai; Prentice, Catherine - In: Knowledge management research & practice : KMRP ; an … 20 (2022) 4, pp. 516-527
Persistent link: https://www.econbiz.de/10013352776
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Artificial intelligence as a boundary-crossing object for employee engagement and performance
Prentice, Catherine; Wong, IpKin Anthony; Lin, Zhiwei - In: Journal of retailing and consumer services 73 (2023), pp. 1-8
Persistent link: https://www.econbiz.de/10014303366