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The relationships of informal high performance work practices to job satisfaction and workplace profitability
Yanadori, Yoshio; Van Jaarsveld, Danielle - In: Industrial relations : a journal of economy & society 53 (2014) 3, pp. 501-534
Persistent link: https://www.econbiz.de/10010399393
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Frontline service employee research : integration of systematic literature reviews and recommendations for future scholarship
Subramony, Mahesh; Van Jaarsveld, Danielle; Nguyen, Helena - In: Journal of service management 34 (2023) 5, pp. 829-842
Persistent link: https://www.econbiz.de/10014456473
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Unpacking the relationship between customer (in)justice and employee turnover outcomes : can fair supervisor treatment reduce employees' emotional turmoil?
Van Jaarsveld, Danielle; Walker, David D.; Restubog, … - In: Journal of service research 24 (2021) 2, pp. 301-319
Persistent link: https://www.econbiz.de/10012522546
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Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin; Van Jaarsveld, Danielle; Yanadori, Yoshio - In: British journal of industrial relations : BJIR ; an … 60 (2022) 2, pp. 348-370
Persistent link: https://www.econbiz.de/10013190938