Similar Search Results

The moderating effects of national age stereotyping on the relationships between job satisfaction and its determinants : a study of older workers across 26 countries

Shiu, Edward; Hassan, Louise M.; Parry, Sara - In: British journal of management : BJM 26 (2015) 2, pp. 255-272

Persistent link: https://www.econbiz.de/10011305606

Extra- and intra-organizational drivers of workplace diviance

Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153

Persistent link: https://www.econbiz.de/10010412907

Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention

Walsh, Gianfranco - In: European management journal 29 (2011) 1, pp. 67-78

Persistent link: https://www.econbiz.de/10008858262

Service employees' naturally felt emotions : do they matter?

Walsh, Gianfranco - In: European management journal 37 (2019) 1, pp. 78-85

Persistent link: https://www.econbiz.de/10011996288

Employee emotional labour and quitting intentions: moderating effects of gender and age

Walsh, Gianfranco; Bartikowski, Boris - In: European Journal of Marketing 47 (2013) 8, pp. 1213-1237

Purpose – Service employees frequently engage in emotional labour to express emotions to customers that conform with organizational display rules. Previous studies report equivocal findings regarding the relationships among emotional labour, job satisfaction, and quitting intentions. This...

Persistent link: https://www.econbiz.de/10014722935

Employee emotional labour and quitting intentions : moderating effects of gender and age

Walsh, Gianfranco; Bartikowski, Boris - In: European journal of marketing : EJM 47 (2013) 8, pp. 1213-1237

Persistent link: https://www.econbiz.de/10009786593

Perceived external reputation as a driver of organizational citizenship behavior : replication and extension

Schaarschmidt, Mario; Walsh, Gianfranco; Ivens, Stefan - In: Corporate reputation review : an international journal 18 (2015) 4, pp. 314-336

Persistent link: https://www.econbiz.de/10011474515

Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects

Walsh, Gianfranco; Dahling, Jason J.; Schaarschmidt, Mario - In: Journal of service management 27 (2016) 4, pp. 534-562

Persistent link: https://www.econbiz.de/10011563670

Do service scripts exacerbate job demand-induced customer perceived discrimination?

Walsh, Gianfranco; Hammes, Eva Katharina - In: The journal of services marketing 31 (2017) 4/5, pp. 471-479

Persistent link: https://www.econbiz.de/10011742757

Service employees' job demand and two types of deviance : the moderating role of organizational resources

Hammes, Eva Katharina; Walsh, Gianfranco - In: Marketing : ZFP ; journal of research and management 39 (2017) 1, pp. 15-26

Persistent link: https://www.econbiz.de/10011780836