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Work engagement, job satisfaction, and turnover intentions : A comparison between supervisors and line-level employees

Lu, Lu; Lu, Allan Cheng Chieh; Gursoy, Dogan; Neale, … - In: International Journal of Contemporary Hospitality Management 28 (2016) 4, pp. 737-761

Purpose This study aims to investigate the influence of employee positions (supervisor vs line-level employee) on work-related variables (e.g. work engagement, job satisfaction and turnover intentions). Design/methodology/approach Data were collected from line-level employees and supervisors of...

Persistent link: https://www.econbiz.de/10014764555

Customers' online service encounter satisfaction with chatbots : interaction effects of language style and decision-making journey stage

Huang, Yingying; Gursoy, Dogan - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4074-4091

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Effects of the new COVID-19 normal on customer satisfaction : can facemasks level off the playing field between average-looking and attractive-looking employees?

Wu, Gang; Liang, Lifang; Gursoy, Dogan - In: International journal of hospitality management 97 (2021), pp. 1-12

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Identifying the complex relationships among emotional labor and its correlates

Gursoy, Dogan; Boylu, Yasin; Avci, Umut - In: International journal of hospitality management 30 (2011) 4, pp. 783-794

Persistent link: https://www.econbiz.de/10009242177

Employee satisfaction, customer satisfaction, and financial performance : an empirical examination

Chi, Christina G.; Gursoy, Dogan - In: International journal of hospitality management 28 (2009) 2, pp. 245-253

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Impact of job burnout on satisfaction and turnover intention : do generational differences matter?

Lu, Allan Cheng Chieh; Gursoy, Dogan - In: Journal of hospitality & tourism research : JHTR ; the … 40 (2016) 2, pp. 210-235

Persistent link: https://www.econbiz.de/10011434636

Work engagement, job satisfaction, and turnover intentions : a comparison between supervisors and line-level employees

Lu, Lu; Lu, Allan Cheng Chieh; Gursoy, Dogan; Neale, … - In: International journal of contemporary hospitality management 28 (2016) 4, pp. 737-761

Persistent link: https://www.econbiz.de/10011585132

How cultural confidence affects local residents' wellbeing

Pan, Li; Xu, Xing'an; Lu, Lu; Gursoy, Dogan - In: The service industries journal 41 (2021) 9/10, pp. 581-605

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The bright side of work-related deviant behavior for hotel employees themselves : impacts on recovery level and work engagement

Fan, Jigang; Zhang, Meng; Wei, Xiaolong; Gursoy, Dogan; … - In: Tourism management : research, policies, practice 87 (2021), pp. 1-13

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Effects of social interaction flow on experiential quality, service quality and satisfaction : moderating effects of self-service technologies to reduce employee interruptions

Wu, Xuanjin; Gursoy, Dogan; Zhang, Meng - In: Journal of hospitality marketing & management 30 (2021) 5, pp. 571-591

Persistent link: https://www.econbiz.de/10012549286