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The crisis cloud's silver linings : the effects of hope and gratitude on employee burnout and engagement
Surachartkumtonkun, Jiraporn; Ngo, Liem Viet; Shao, Wei - In: Journal of retailing and consumer services 74 (2023), pp. 1-9
Persistent link: https://www.econbiz.de/10014364476
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Employee performance under tension : the influence of employee creativity, paradox mindset, and psychological empowerment
Ngo, Liem Viet; Duc Anh La; Surachartkumtonkun, Jiraporn; … - In: Journal of service theory and practice 34 (2024) 6, pp. 765-786
Persistent link: https://www.econbiz.de/10015165271
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New insights into the climate-attitudes-outcome framework : empirical evidence from the Australian service sector
Mathies, Christine; Ngo, Liem Viet - In: Australian journal of management 39 (2014) 3, pp. 473-491
Persistent link: https://www.econbiz.de/10010422030
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In pursuit of service productivity and customer satisfaction : the role of resources
Lee, Jenny Jiyeon; Patterson, Paul G.; Ngo, Liem Viet - In: European journal of marketing : EJM 51 (2017) 11/12, pp. 1836-1855
Persistent link: https://www.econbiz.de/10011773769
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It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy
Ngo, Liem Viet; Thi Nguyet Que Nguyen; Nam The Tran; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-8
Persistent link: https://www.econbiz.de/10012389857
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Buddhist-inspired societal and individual well-being as a new frontier in research priorities
Ngo, Liem Viet; Mehmet, Michael; Nguyen, Mai - In: Australasian marketing journal : AMJ ; official journal … 33 (2025) 2, pp. 97-99
Persistent link: https://www.econbiz.de/10015415263