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Beyond the call of duty : the impact of perceived support on attitudes and behavior of temporary call center agents

Wetzels, Martin; Ruyter, Ko de - In: Service quality and management, (pp. 227-250). 1999

Persistent link: https://www.econbiz.de/10001407695

Effects of positive vs negative forces on the burnout-commitment-turnover relationship

Chen, Ching-fu; Yu, Ting - In: Journal of service management 25 (2014) 3, pp. 388-410

Persistent link: https://www.econbiz.de/10010384968

On the relationship between passion, word-of-mouth behaviour and eudaimonic wellbeing

White, Christopher James; Yu, Ting - In: International journal of sport management and marketing … 19 (2019) 3/4, pp. 253-267

Persistent link: https://www.econbiz.de/10012059520

The antecedents and consequences of job stress of flight attendants : evidence from Taiwan

Chen, Ching-fu; Kao, Ya-ling - In: Journal of air transport management 17 (2011) 4, pp. 253-255

Persistent link: https://www.econbiz.de/10009408982

Investigating the moderating effects of service climate on personality, motivation, social support, and performance among flight attendants

Chen, Ching-fu; Kao, Ya-ling - In: Tourism management : research, policies, practice 44 (2014), pp. 58-66

Persistent link: https://www.econbiz.de/10010384256

How do influencers' characteristics affect followers' stickiness and well-being in the social media context?

Lu, Hsiao-Han; Chen, Ching-fu - In: The journal of services marketing 37 (2023) 8, pp. 1046-1058

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Job satisfaction, organizational commitment, and flight attendantsâ€™ turnover intentions: A note

Chen, Ching-Fu - In: Journal of Air Transport Management 12 (2006) 5, pp. 274-276

This study looks at the effects of job satisfaction, organizational commitment, and individual factors on flight attendantsâ€™ turnover intentions. It makes use of samples of the attendants from a Taiwanese airline company. From the results of a logistic regression analysis, two aspects of...

Persistent link: https://www.econbiz.de/10011162619