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Artificial intelligence-based virtual assistant and employee engagement : an empirical investigation

Dutta, Debolina; Mishra, Sushanta Kumar - 2025

Persistent link: https://www.econbiz.de/10015396082

Augmented employee voice and employee engagement using artificial intelligence-enabled chatbots : a field study

Dutta, Debolina; Mishra, Sushanta Kumar; Tyagi, Divya - In: International journal of human resource management 34 (2023) 12, pp. 2451-2480

Persistent link: https://www.econbiz.de/10014323503

Perceived external prestige and employee outcomes : mediation effect of organizational identification

Mishra, Sushanta Kumar - In: Corporate reputation review : an international journal 16 (2013) 3, pp. 220-233

Persistent link: https://www.econbiz.de/10009789557

Linkage between perceived external prestige and emotional labor : mediation effect of organizational identification among pharmaceutical representatives in India

Mishra, Sushanta Kumar; Bhatnagar, Deepti; D'Cruz, Premilla - In: Journal of world business : JWB 47 (2012) 2, pp. 204-212

Persistent link: https://www.econbiz.de/10009517197

Minimizing the cost of emotional dissonance at work : a multi-sample analysis

Mishra, Sushanta Kumar; Kumar, Kunal Kamal - In: Management decision : MD 54 (2016) 4, pp. 778-795

Persistent link: https://www.econbiz.de/10011481015

Linking core self-evaluation and emotional exhaustion with workplace loneliness : does high LMX make the consequence worse?

Anand, Payal; Mishra, Sushanta Kumar - In: International journal of human resource management 32 (2021) 10, pp. 2124-2149

Persistent link: https://www.econbiz.de/10012515726

"I am the captain of my soul!" choosing where to work : impact on general well-being and organizational commitment

Dutta, Debolina; Vedak, Chaitali; Poyil, Anasha Kannan - In: Journal of organizational effectiveness : people and … 11 (2024) 3, pp. 553-572

Persistent link: https://www.econbiz.de/10015055645

Chapter 4 Sales Employee's Emotional Labor: A Question of Image or Support

Mishra, Sushanta K. - In: What have we learned? : ten years on, (pp. 107-131). 2011

Based on a study of 523 medical sales representatives, the present study investigates the relationships among employees' perception about organizational image, organizational support, and the way they perform their emotional labor during customer interaction. As predicted, the study found...

Persistent link: https://www.econbiz.de/10015379007